Contact the customer who left the review. Usually you'd want to immediately ease the buyer's mind by offering them a big discount if they'd like to buy the product again. Now this is ideal for situations where they could have received a defective product. But if that isn't the case, and if there...
Welcome SSK!
I am new around here as well. Make sure to browse through the forums thoroughly as there is a lot of information floating around to give you ideas.
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