Recent content by ali35

i want to write to you a big thanks. I have been doing what you said, and finally the app got reinstated again. Big big thanks

Thanks a lot for the advice, really helpful. We already have a signed letter from the trademark owner himself. The problem is we opened a new legal appeal two days ago. Does that cancel the old case, or can I still reply on the old thread? Is it better to reply only on the old one, or on both...

Yes, you are right about existing customers—they can search for and order through the app normally. The issue is specifically with new customers, who cannot find the app on the Google Play Store. We submitted an appeal to the Legal Team on October 16th, but we haven't received a response yet...

We already did that; all we got was contact with the complainant.

Hi everyone, Our restaurant chain’s ordering app was removed from Google Play in our country after a trademark complaint. We hold a signed licence from the trademark owner that covers digital platforms. The complainant runs a competing app. Its authorization was signed by a partner who has...