How to handle an unwanted Paypal automatic charge

[uchiha.jain]

Hi there,
I had signed up for a trial at terapeak.com. There was a paypal verification during the process but I don't know if it explictly mentioned the billing terms (I'm guessing they did show it but I don't remember at this point).
Today I was charged $240 from my credit card. I've messaged them hoping to resolve this amicably but failing this, what recourse would I have? Would a Paypal dispute/Credit card chargeback work? I mean there's supposed to be a 'meeting of mind' during the contact. I haven't used the tool at all and don't plan to, so there was no reason for me to subscribe but would this argument hold water?
Here's what concerns me. Paypal buyer protection specifies two cases: "Item not received" and "Significantly Not as Described" (Source). Neither really seems to apply here and if a seller decides to dick and claims that technically I did enter into a billing agreement, how would Paypal see this?
And I'm guessing this must not be an uncommon occurance. What goes on in most cases?
Merry Christmas and a Happy new year.

Cheers,
Jain

 

[Hawkster]

It's good you messaged them. That will probably be all you need to do. Im sure they will refund you. If not just do a chargeback. You'll get your money back either way.

 

[uchiha.jain]

It's good you messaged them. That will probably be all you need to do. Im sure they refund you. If not just do a chargeback. You'll get your money back either way.

That's what I'm really hoping buddy. Keep you updated.

 

[Wilson Grant Fisk]

I would get in touch with them directly and try to resolve it.

https://www.terapeak.com/policies/subscription-agreement
https://www.terapeak.com/policies/refund/

 

[uchiha.jain]

I would get in touch with them directly and try to resolve it.

https://www.terapeak.com/policies/subscription-agreement
https://www.terapeak.com/policies/refund/

Thanks a lot for taking the time man. They do seem to have provision for unintended auto-renewal and I had mailed them immediately after the charge. Will update on how that goes.

 

[Wilson Grant Fisk]

Thanks a lot for taking the time man. They do seem to have provision for unintended auto-renewal and I had mailed them immediately after the charge. Will update on how that goes.

Yeah, if you notify them within 30 days I think you should be OK.

 

[uchiha.jain]

Thanks for the help fellas. Terapeak was very professional and made the refund the same day.
Mods, please close the thread.

 

[jazzc]

Your wish, my command.