Just the moment i entered my negative experience with Massplanner Support everyone snapped on me, saying you dont know about Mp, your support issues are personal, you dont know how to use massplanner, if they took a min to look what i wrote about them in here they would have known this things
- I am using MP for 6 months ( that means i know how to use MP )
- My issue was indeed MP problem, Accounts not doing proper follow actions which i reported to them. The same problem was reported on OGAds Chat by like 10 people or so. They still ask me if the problem is fixed or not and if they should move onto followliker or not.
- MP support said they blacklisted me for any kind of support because i said them to fix their attitude as they said " they are loosing money providing personal support to me " IDK whats personal issue if the MP bot is not doing proper follow functions after doing everything they suggested to me. So that means the problem is some what in the bot.
For all the newbies here, don't think i am newbie with bots and not know how to use MP, I know my stuff better. I did everything to fix it but wasn't been able to do so.
I still say the problem was with the bot as many people did reported it to me on OGADS chat. So if you have to believe me go believe if you dont want to its your choice. If you're not having any problems that doesn't mean the same for others.
I am just warning other users about my experiece thats it, if you think its not allowed go report to mods. TY.
I will also update coitza with the emails, proofs of the above saying's.
Got your email and replied to it. You were a little aggressive with your messages, you can read more about what i had to say in that pm.
As for the bot, since we also have a lot of test accounts and they are all working, when someone comes and says it's not working and it's the bot you might understand why we don't believe it immediately. The thing is that the ig api is quite complex and they also have glitches on their side that we can do nothing about, some accounts work strangely or have problems, some won't have any problems, it's just how it goes with bots.
Cancel it then? It's a $20 a month software if it doesn't work for you get something else. For my usage so far it has been incredible!
@coitza is there a premium service or someone in your organization that I can pay to help me configure a few things?
Thank you for your support. Unfortunately no, we don't have such a service at this time, we're thinking about it, but we don't have the manpower now as support and updates take way too much time.
I've been using Mass Planner for a while now without any issues, so I can't comment on what the previous guy said. I'd just like to ask about the extra modules: if I get instachat and poster/reposter, will I be able to do these activities (post,chat) via the proxy of the given account?
Yes, everything an account does is via the proxy that was set for it.
Is anyone having a problem updating their friends list in MassPlanner?
I'm trying to delete some friends but the friends list won't update. I have 5,000 friends and the number stays at 4,700 no matter how many times I click update. It's doing the same thing for all my other accounts. I even loaded my personal account in and clicked update, it's saying I have 0 friends under the unfriend tool but on the social profile breakdonw it says I have 1,000 which is correct. I'm just trying to see if problem is me or the software before I jump to conclusions. Maybe software needs update to fix bug perhaps. Other than this since I rarely unfriend people, I'm not having any problems.
Thanks!
Report that to our support please, they will take a look, maybe fb changed something and we didn't catch it. Facebook has hundreds of variations of pages and features for it's users, that's how they test everything, so something might work for someone and not work for someone else.
I would need some urgent advice from the pros if possible.
I am running MP with 2 Instagram proxies from Highproxies. Currently only 4 IG accounts.
Some days the posts from the campaigns get published just fine. But sometimes I receive a proxy error and posts do not get published.
What I did so far:
- contacted MP and Highproxies
- it was suggested not to log into the accounts with the proxies usernames and passwords, but with "IP authentification"
- however my dsl has a dynamic IP so I have to change the IP login data regularly.
Do you guys have any idea on how to make MP and the proxies work efficiently regarding the proxies authentification using the username and password?
Any help would be great! Thank you
How long does the error last? as mp will simply try again and if it's not long it will post it the second or third time.
i love massplanner.. but it's really disappointing so many of the features they advertise on their website don't exist in the app.. like G+ sharing to groups.. all the FB stuff is under seperate modules... etc etc.. it's actually quite limited in what it can accomplish in many ways
really? like what? all the features that are on the site are implemented in the software along with a lot more that we did not add on the site. All the extra modules are not listed as features on the site, are listed separately as extra modules. This was done so the software was cheaper for the people that didn't need them, if you do you can just go for the premium plan and you have them all. "it's actually quite limited" this is quite funny, can you give me a couple of examples of what you'd want to do and it doesn't do? i know it doesn't do "french fries" but apart from that you have hundreds of features for everything you might need to properly do social media marketing.
Hey i have problem with campaign. My last try on MP finish with massive ban, because i put same pics across accounts. How to post multiple pics on across accounts, that dosen`t repeat ?
use the unique image module, it modifies the image and creates unique images every time they are posted.
This is regarding the instagram accounts in mass planer. When I manually check through the mass planer embed browser some accounts asking phone verification but in mass planer display they are valid and not showing the phone validation. So I have to go each and every account to see the accounts status. Is this normal?
might have changed something there, send a ticket to support and they will take a look.
Anyone have any recommendations of alternatives for mp. Reading the the posts are here it would seem clear that mp over-promises and under-delivers
You're not the brightest tool in the shed, are you?
1. really ask in my thread for alternatives?
2. how many posts did you actually read, there's 1 guys complaining and hundreds saying thanks...can you add those up?
3. try the tool first then talk about what we promise and not deliver, i'd also like to hear an example of something we did that first this..
