Hello ERT Support, where are you nowadays. It has been 3 days since I sent a support ticket as well as a Skype message and nobody has replied back. My ERT has stopped rank tracking for the last 4-5 days out of the blue. In fact, the software is not even opening up and show "Max Activations Reached". I have only installed it in a VPS and used the same one ever since I bought it. So, I am not sure how you ever saw multiple activations unless you count each of your ERT periodical updates as a new activation. If you consider every upgrade of the software as a new activation, then you are doing something extremely illogical and crazy.
All my projects are stuck up in the rank tracking for the last 4-5 days and I have problems with my clients as I cannot check the rankings. Please fix the same ASAP.
Has anybody got any replies from ERT support? It is 10 days now since I sent a ticket and also contacted on Skype. But nobody replied back and I am stuck with a non-working software showing "Maximum Activations Reached" when I never installed it anywhere else except my VPS. I also called up the phone number listed on their website many times. The phone rings fine and also has a movie song as the ringtone but nobody accepts the call.
All my rank tracking projects are stuck due to the problem and their support has become almost non-existent. Where are Yogesh and the support team. They mentioned about ERT v2 launch soon but they are not even replying to ERT v1 support tickets now.
Has the developer logged into BHW in the last month? My support requests from a month ago on Skype as well as the ticket on his website has not been replied. He is also not picking up the phone listed on the website. The guy looked good but I would honestly have to acknowledge that his recent actions are making him more like an intentional scammer. Even if he is busy, I doubt he would not have time to even check support tickets and requests for a whole month. That just does not make sense and looks like a pure scam now.
Hi SEOWizard/Zaman.
You purchased software on July 2015, and you got that issue recently as something related to hardware/critical software changed in your machine and license got locked out.
for Morethan 1 Year, you enjoyed lots of updates, new features and bug fixed. Just because we were offline for some days (yet software was working completely fine), you labelled as "Scammer?". It hurts brother!
We launched this around 2013. Its 2016. We charge only once for lifetime unlike any other tools.
Whats great about about it?! Ezr is not working now.. No updates no support...
Are you a damn b0t?!
Come on theres no mods taking a look at this?
Ah shame bought a couple of programs via this developer and found him quite helpful to be honest. However today I did notice both softwares were now working
All are working. Nothing to worry here.
As i mentioned, I faced lowest time of my life in recent months and completely off from this world. But now i am back and so far answered all tickets and there is nothign that is broken.
If there is anything, just drop me a message. You know that it will be fixed if its brought to my notice!
These are updates that i released recently.
Update V1.7.8.3 Released
Its Regular Maintenance Update + Feature Updates.
We have fixed several known issues with UI/Charts. We have added few handy features as well.
Change Log:
- Tweaked Google Parser
- Tweaked Threading Process
- Fixed Bug with Reports
New
- Added a Button which shows Recommended Settings.
- Added a Button which takes you directly to helpdesk
- Added a Option to Enable or Disable Voice Alerts
- Added Sorts for Reports. (It will shows keywords in alphabetical order now)
- Added Functionality Changes. (Graph will not load for Project with Greater 25 Keywords. User has to select it Manually. It was done due to huge processing time/freezing issues).
And... Please Accept my sincere apologies for not providing frequent updates/replying ticket as we used to.
Just that.. We are back now and we will do our best!!!
Update V1.0.7.8.4 Released
This is Regular Maintenance Update.
Change Log:
1. Fixed Bug in Grid.
2. Fixed Crashing Issue.
3. Fixed Login Issue (Noticed with few users).
Update V1.0.7.8.5 Released
It is Regular Maintenance Update.
Change Log:
- Fixed Bug in Social Stats
- Fixed Bug in Website Stats
- Keywords in Reports Sorted in Ascending Order
- Fixed Bug in Overview Tab
- Fixed Bug in Settings
- Tweaked Settings so it doesnt burns out IP.
These were released in last 2 weeks. Please be assured that Software Works and all these accusations aren't valid.