Permanently Closed Marketplace Sales Thread
- Thread starter DDuce
- Start date
- Status
kelvin.thechamp
Senior Member
- Apr 4, 2011
- 931
- 356
Is there any support or something ? i sent skype request a week ago still no reply you must be very busy or dont check your skype ?
There support is the worst ever. And now they even swapped out all the EU proxies i had (forced) and the new ones they replaced with dont even allow ip auth.
This company is really SHIT. All they say when you contact them is its working fine for every other customers they have while i know its not. It just there standard message.
chasechase777
Newbie
- May 17, 2015
- 4
- 0
could i have a sample to try it out? PM me thanks
thanks
thanks
DDuce
Regular Member
- Nov 11, 2011
- 277
- 107
Alright let me start out by saying that some people are getting up in arms for the following:
Some of our EU ranges were soft-banned by Google. Everyone was getting captchas at every query. I took the liberty of checking logs and people weren't solving captchas, just relentlessly bashing Google's servers - this was a disaster waiting to happen. So what did we do? We scrambled our asses to acquire new ranges, set up new servers (on a completely new, faster infrastructure), get to grips with new software, create new deployment scripts and incorporate it into my.proxymillion.com and then deliver these proxies giving everyone a full 25% extra proxies for free! In a WEEK.
People with 25 proxies got 40 replacements, those with 50 got 70, and those with 250 got 325 - permanently. And this was AFTER we replaced everyone's proxies the very same day with US one just so they could continue scraping.
How is this bad support exactly?
Yes - we had to cut 1 corner: omit IP authorization to speed up the deployment. It's a feature that will be implemented before thursday, but that is all we failed to deliver on. Everyone's back to business right now.
If you then come up here and tell everyone that support sucks, we suck, no ip auth sucks etc. etc. I really don't know wether to laugh or cry after busting my balls for 12 days straight working 18 hour days just so you can have your proxies. What on earth were we to do different in your opinion? Answer your ticket within 5 minutes but let this situation drag out for 4 weeks? Everyone needed new proxies asap!
We're a small team, with a big heart and the best intentions. Please try and be reasonable. If you deal with and in proxies, bans happen. We resolved these pretty quickly given the circumstances and handled the situation pretty well if I may say so myself. Given the fact that about 45 people were affected, the actual -lack- of messages here seems to support that.
So no, we don't suck. Thank you.
And a more general FYI: the team can now process refunds, access Paypal and setup proxy packages as well. So the overall dependency on me is now far less. So all in all, support should be tons faster starting today!
The watchful observer might notice that we're maturing more and more as the weeks roll past ;-)
No, we don't
The small package is affordable enough for everyone to buy!
Could you open a ticket for this and mention your post here? I might have a few ideas that are worth trying out. I know we've talked before and earlier tests didn't work but I might've stumbled across something last week
Will do! Credit card right? It's been an absolute nightmare with Stripe. So much so we're going to stop accepting credit cards alltogether. I'll cancel your subs right after finishing this
Glad to hear that
3 days? That sounds highly unlikely as we never miss the 24 hour deadline without notifying you. Did you get them by now? If not, open a ticket for it: http://support.proxymillion.com
No problem! But I'll need more info Can you open a ticket? http://support.proxymillion.com
Just mention you forgot to cancel and you'll be refunded - no problem!
Yeah I've been busy with the thing at the top of this post HOWEVER! We just created a new Skype account that our support team will man. As I'm really not a one-man-support-army. I'll change the Skype handle in my profile to reflect it, but here it is:
proxymillion
Easy right?
I kindly refer you to the top of this post. And let me add that we -always- check the proxies ourselves using a curl request in the terminal. If we get a 200 response, they do in fact work. It might blow your mind to realise that something might work for others while it doesn't for you, but such is life. I'm truly sorry your feel this way, but I have a sneaking suspicion that there's not much we could've done to change that.
Uhm, no. Disabled you mean? We're implementing it now for our 'new' proxies. That being said, we deploy new things almost daily so it can happen that something breaks. Sending the bug to support will get it fixed far faster than mentioning it here though Especially without the specific page where it happened.
If it's here: https://my.proxymillion.com/private-proxies - then it's disabled. Thank
No we don't, however feel free to buy a $19 package to try and if for some reason you don't like it, request for a refund in 48 hours and we'll refund you without a problem!
------------------------
To reiterate: support should be a lot faster in processing tickets from now on. Reason being that dependency on me is now almost 0. The team will be able to refund you, setup packages, refresh your proxies, say hello and answer any questions you may have.
In the off-chance they can't, it will get passed on to me. Meanwhile I'll be expanding our infrastructure and updating my.proxymillion.com to make sure we SUCK even less and that when SHIT hits the fan you'll barely even notice anymore in the future
I will continue to answer in this topic though! But please contact support first and only send PMs as a last resort. Contacting support will almost always be the better and faster route
Thanks everyone!
Some of our EU ranges were soft-banned by Google. Everyone was getting captchas at every query. I took the liberty of checking logs and people weren't solving captchas, just relentlessly bashing Google's servers - this was a disaster waiting to happen. So what did we do? We scrambled our asses to acquire new ranges, set up new servers (on a completely new, faster infrastructure), get to grips with new software, create new deployment scripts and incorporate it into my.proxymillion.com and then deliver these proxies giving everyone a full 25% extra proxies for free! In a WEEK.
People with 25 proxies got 40 replacements, those with 50 got 70, and those with 250 got 325 - permanently. And this was AFTER we replaced everyone's proxies the very same day with US one just so they could continue scraping.
How is this bad support exactly?
Yes - we had to cut 1 corner: omit IP authorization to speed up the deployment. It's a feature that will be implemented before thursday, but that is all we failed to deliver on. Everyone's back to business right now.
If you then come up here and tell everyone that support sucks, we suck, no ip auth sucks etc. etc. I really don't know wether to laugh or cry after busting my balls for 12 days straight working 18 hour days just so you can have your proxies. What on earth were we to do different in your opinion? Answer your ticket within 5 minutes but let this situation drag out for 4 weeks? Everyone needed new proxies asap!
We're a small team, with a big heart and the best intentions. Please try and be reasonable. If you deal with and in proxies, bans happen. We resolved these pretty quickly given the circumstances and handled the situation pretty well if I may say so myself. Given the fact that about 45 people were affected, the actual -lack- of messages here seems to support that.
So no, we don't suck. Thank you.
And a more general FYI: the team can now process refunds, access Paypal and setup proxy packages as well. So the overall dependency on me is now far less. So all in all, support should be tons faster starting today!
The watchful observer might notice that we're maturing more and more as the weeks roll past ;-)
No, we don't
The small package is affordable enough for everyone to buy!Could you open a ticket for this and mention your post here? I might have a few ideas that are worth trying out. I know we've talked before and earlier tests didn't work but I might've stumbled across something last week
Will do! Credit card right? It's been an absolute nightmare with Stripe. So much so we're going to stop accepting credit cards alltogether. I'll cancel your subs right after finishing this
Glad to hear that
3 days? That sounds highly unlikely as we never miss the 24 hour deadline without notifying you. Did you get them by now? If not, open a ticket for it: http://support.proxymillion.com
No problem! But I'll need more info
Can you open a ticket? http://support.proxymillion.comJust mention you forgot to cancel and you'll be refunded - no problem!
Yeah I've been busy with the thing at the top of this post
HOWEVER! We just created a new Skype account that our support team will man. As I'm really not a one-man-support-army. I'll change the Skype handle in my profile to reflect it, but here it is:proxymillion
Easy right?
I kindly refer you to the top of this post. And let me add that we -always- check the proxies ourselves using a curl request in the terminal. If we get a 200 response, they do in fact work. It might blow your mind to realise that something might work for others while it doesn't for you, but such is life. I'm truly sorry your feel this way, but I have a sneaking suspicion that there's not much we could've done to change that.
Uhm, no. Disabled you mean? We're implementing it now for our 'new' proxies. That being said, we deploy new things almost daily so it can happen that something breaks. Sending the bug to support will get it fixed far faster than mentioning it here though
Especially without the specific page where it happened.If it's here: https://my.proxymillion.com/private-proxies - then it's disabled. Thank
No we don't, however feel free to buy a $19 package to try and if for some reason you don't like it, request for a refund in 48 hours and we'll refund you without a problem!
------------------------
To reiterate: support should be a lot faster in processing tickets from now on. Reason being that dependency on me is now almost 0. The team will be able to refund you, setup packages, refresh your proxies, say hello and answer any questions you may have.
In the off-chance they can't, it will get passed on to me. Meanwhile I'll be expanding our infrastructure and updating my.proxymillion.com to make sure we SUCK even less and that when SHIT hits the fan you'll barely even notice anymore in the future
I will continue to answer in this topic though! But please contact support first and only send PMs as a last resort. Contacting support will almost always be the better and faster route
Thanks everyone!
CriminalMind
Regular Member
- Sep 26, 2012
- 453
- 191
thanks i got my refund
Last edited:
DDuce
Regular Member
- Nov 11, 2011
- 277
- 107
Oh come on! I'm going to break the forum rules here and reply anyway: contact support! We're no psychics. I clearly stated we're on top of things so if you haven't gotten your refund, maybe open a ticket? Or send a new reply?
Let us help you! http://support.proxymillion.com
I spent an entire afternoon processing refunds last friday. If you haven't gotten yours yet it's obviously not known to us. We always refund everyone. Unless you've been using the proxies for a prolonged period of time ofcourse
So again: http://support.proxymillion.com
Don't make it look like we're some nefarious comic book villain that's been living on your interest for 2 weeks
Have a great day
seomarketingguru
BANNED
- Nov 16, 2010
- 17
- 3
Purchased this morning
ID #0XR24XXXX
ID #0XR24XXXX
seomarketingguru
BANNED
- Nov 16, 2010
- 17
- 3
seomarketingguru
BANNED
- Nov 16, 2010
- 17
- 3
IT will not allow you to create a support ticket even after registering because the category dropdown is empty. Please advise
DDuce
Regular Member
- Nov 11, 2011
- 277
- 107
Thanks! All orders have been processed.
You should have one ;-) All orders have been processed.
Yes! This was a weird thing in the support system from Happyfox. Some multi-brand issue. It's fixed now and all categories are visible!
Have an awesome day everyone!
Brad100
Supreme Member
- Nov 9, 2014
- 1,346
- 1,001
Review:
I'm a paying customer and just wanted to share my review after seeing all the negativity in the thread. I did have to wait a bit over 24 hours to receive my proxies but I was notified just after a few hours of placing my order that there will be a slight delay in delivery time.
And as a compensation for the slight delay, I was given 5 extra proxies which is pretty sweet considering that I was already notified of the delay beforehand.
I've tested out the proxies and they're working flawlessly and are also pretty fast. The prices are also extremely reasonable as well, I couldn't find any company cheaper than this.
Bottom Line: Very good proxies at an even better price, I wouldn't even mind waiting for an extra day or two for these proxies as I couldn't find any other company that competes with Proxymillion in terms of price.
I'm a paying customer and just wanted to share my review after seeing all the negativity in the thread. I did have to wait a bit over 24 hours to receive my proxies but I was notified just after a few hours of placing my order that there will be a slight delay in delivery time.
And as a compensation for the slight delay, I was given 5 extra proxies which is pretty sweet considering that I was already notified of the delay beforehand.
I've tested out the proxies and they're working flawlessly and are also pretty fast. The prices are also extremely reasonable as well, I couldn't find any company cheaper than this.
Bottom Line: Very good proxies at an even better price, I wouldn't even mind waiting for an extra day or two for these proxies as I couldn't find any other company that competes with Proxymillion in terms of price.
PureHustle
Power Member
- Feb 12, 2015
- 593
- 500
Problem Has Now Been Resolved.
Last edited:
Karla Sowards
Junior Member
- Mar 22, 2014
- 113
- 11
I like the price op, just a suggestion: put other pack with 25 proxy's since some ppl initially don't need 50 at the first time.
DDuce
Regular Member
- Nov 11, 2011
- 277
- 107
Thank you so much Brad! We'll be sure to do a proper 'relaunch' once we have the new infrastructure in place and instant-delivery implemented. It would be a big, important step into 'maturing' our brand. The proxies have been the main priority from day one, but we're working our asses off to make sure everything else matches the same quality 7 days a week!
Thanks for being a part of it
Ah yes - it's how all Proxymillion fairytales end. There's no avoiding the occasional problem, but we will all live happily ever after ;-)
Yeah our Paypal IPN was throwing a fit so invoices weren't sent after purchase confirmation. This is fixed now and you should have your invoice and proxies!
Hah, I doubted myself for a second there but we have $19 packages (25 proxies) for both private and semi-private proxies. Or did you mean anything else?
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I hope the weather's as nice where you are as it is with us - have a great day! And don't hesitate to give us a try. We go to great lengths to make and keep our customers happy. Thank you for taking an interest in Proxymillion!
MileUnderMedia
Regular Member
- Mar 13, 2015
- 284
- 117
Hello,
How many Users are on each semi dedicated proxies MAX? And would you be able to set up a deal where 3 websites could be dedicated on the Semi Dedicated for an extra charge?
How many Users are on each semi dedicated proxies MAX? And would you be able to set up a deal where 3 websites could be dedicated on the Semi Dedicated for an extra charge?
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