Permanently Closed Marketplace Sales Thread
- Thread starter spaceman4445
- Start date
- Status
hixheedsCax
Newbie
- Oct 1, 2011
- 27
- 14
Well, this has been my experience so far. I have been using them 4 months now, 50 private proxy package. Instead of ranting, I will just post my tickets. While they did replace the proxies, after asking through the ticket system and usually having to add several more tickets to get them to listen, they never did any other sort of compensation. Sucks paying full price and only being able to use half the proxies most of the time. A couple of times I wouldn't pay the invoice until they answered my tickets. Oddly, they always could get back to me around the billing date...
Month 1
Ticket:Guys, I really cannot afford for proxies to just disappear from my account!
My software runs on threads, and when the proxies vanish, it causes the threads to fail, which sometimes goes unnoticed for days.
Costing me an enormous amount of money.
If you cannot guarantee 50 proxies in my account, or provide an API that will refresh them via import, then I need to go elsewhere with my business.
So far, I have only gotten to use half the proxies I pay for this month because they keep vanishing from the account.
Please credit my account, replace the proxies again, so that I can go through and manually replace the proxies in my various software.
If we cannot keep the proxies loaded into the account, let me know because I will need to find a provider that can.
The entire 192.xx.xx.xx. range is gone now.
Response: We usually dont change ips but 192 range was removed by our upstream provider AT&T due to immense spam generated by one unknown user, till such time the 192 range have been discontinued , Also we will be soon releasing an API and would be given to all customers in due course.
Also to remind you that current package needs to be renewed since it has past due date, so please pay the balance invoice with immediate effect so as to have continued running service.
Month 2
Ticket: OK, so just go ahead and refund around 50% of my payment since I only have 33 of my 50 proxies.
Once again, this has happened.
If you cannot guarantee my 50 proxies every month, then I need to know so I can find a company that can.
I need the proxies I pay for 100% of the time or it crashes the threads on my software.
Month 3:
Lost 50% of the proxies, this time they just disappeared from the account.
Month 4
Well, for the 4th month in a row, I have not gotten to use all my proxies.
Last couple of months, half of them would disappear from my account and wouldn't be replaced until I noticed them weeks later gone and all my software crashing.
Last month, I was promised this would never happen again,
I can deal with one or two proxies dying, no big deal.
But im paying full price, and only getting half my proxies usually.
Ticket: Here are the most recent dead proxies. I guess hey, its getting better, only 25% of them are no good this month.
(Deleted List)
Seriously, at this point, you guys are going to have to make amends for the last several months screw ups if you want to keep me as a customer.
With this service, I have no idea how your keeping any rep in the BH forums.
I have been patient and paid my bill, now it's your turn to impress me with your customer service.
What are you going to do to keep me as a customer?
No response so far. Of course, the bill isn't due yet, so I am not expecting one until it is.
No compensation from any of these problems.
I will leave it to your imagination what my next step will be.
Month 1
Ticket:Guys, I really cannot afford for proxies to just disappear from my account!
My software runs on threads, and when the proxies vanish, it causes the threads to fail, which sometimes goes unnoticed for days.
Costing me an enormous amount of money.
If you cannot guarantee 50 proxies in my account, or provide an API that will refresh them via import, then I need to go elsewhere with my business.
So far, I have only gotten to use half the proxies I pay for this month because they keep vanishing from the account.
Please credit my account, replace the proxies again, so that I can go through and manually replace the proxies in my various software.
If we cannot keep the proxies loaded into the account, let me know because I will need to find a provider that can.
The entire 192.xx.xx.xx. range is gone now.
Response: We usually dont change ips but 192 range was removed by our upstream provider AT&T due to immense spam generated by one unknown user, till such time the 192 range have been discontinued , Also we will be soon releasing an API and would be given to all customers in due course.
Also to remind you that current package needs to be renewed since it has past due date, so please pay the balance invoice with immediate effect so as to have continued running service.
Month 2
Ticket: OK, so just go ahead and refund around 50% of my payment since I only have 33 of my 50 proxies.
Once again, this has happened.
If you cannot guarantee my 50 proxies every month, then I need to know so I can find a company that can.
I need the proxies I pay for 100% of the time or it crashes the threads on my software.
Month 3:
Lost 50% of the proxies, this time they just disappeared from the account.
Month 4
Well, for the 4th month in a row, I have not gotten to use all my proxies.
Last couple of months, half of them would disappear from my account and wouldn't be replaced until I noticed them weeks later gone and all my software crashing.
Last month, I was promised this would never happen again,
I can deal with one or two proxies dying, no big deal.
But im paying full price, and only getting half my proxies usually.
Ticket: Here are the most recent dead proxies. I guess hey, its getting better, only 25% of them are no good this month.
(Deleted List)
Seriously, at this point, you guys are going to have to make amends for the last several months screw ups if you want to keep me as a customer.
With this service, I have no idea how your keeping any rep in the BH forums.
I have been patient and paid my bill, now it's your turn to impress me with your customer service.
What are you going to do to keep me as a customer?
No response so far. Of course, the bill isn't due yet, so I am not expecting one until it is.
No compensation from any of these problems.
I will leave it to your imagination what my next step will be.
spaceman4445
Regular Member
- Dec 10, 2008
- 285
- 16
Hello, I think we had already given you the response with the proxies , moreover please contact at support to advise and offer you the best compensation according to your downtime. Also our api will be soon introduced to all.
spaceman4445
Regular Member
- Dec 10, 2008
- 285
- 16
Our private proxies supports followliker, however its best to ask the bot owner for recommended user profile per proxy.
Hi , Can you please PM me your ticket number as i couldnt find any of your ticket. thanks!
whats_up_doc
Regular Member
- Jun 19, 2013
- 374
- 210
Please respond to Ticket #542832
whats_up_doc
Regular Member
- Jun 19, 2013
- 374
- 210
Ok, so it's official you guy's are big slackers when it comes to customer support... my Proxies went down yesterday around ~7:40am EST, when I saw I've sent a ticket to support 14hours ago, no reply ...
TBH I did liked your proxie service but guys support stinks so bad that a septic tank is a fresh breeze... I'm ditching your service, cant say it was all that pleasant...
TBH I did liked your proxie service but guys support stinks so bad that a septic tank is a fresh breeze... I'm ditching your service, cant say it was all that pleasant...
CSalt2
Power Member
- Feb 5, 2009
- 761
- 362
Watch out for these guys! My proxies went down same day as 'whats up doc' and they NEVER replied to my ticket. I requested a refund via paypal, and they're fighting the claim! so just watch out for these guys, their proxies don't work and they don't refund~
I been running these proxies for a few months with no problems till today all of my 400 Instagram accounts on follow liker got banned. I'm very cautious, don't use any links in the accounts and somehow they all got banned at once. Something linked them all together, I'm not blaming these proxies I'm just wondering if something happened that would cause all of your proxies to become flagged by IG? I sent in a ticket but they sometimes take a week to answer, I just need to know so I can get new accounts running.
spaceman4445
Regular Member
- Dec 10, 2008
- 285
- 16
is it ok tu use them for multiply adsense accounts ?
Yes you can but you should know how to use proxies in right manner.
Already replied to you .
Dude first and foremost you have been using our proxy service for more than 6 months and in that span you never had any major issue , only once in which your proxies went down for some hours , anyhow my apologies and i hope other providers make you happy.
After using our proxies for more than a week and when some proxies went offline for few hours you file for refund, this is not how it works , also it would be better if you go with our refund policy outlined.
Also lately i had some major family problem due to which there was a delay in support , Also if someone has immediate issues please add me on skype : starproxies , i will take care of it.
spaceman4445
Regular Member
- Dec 10, 2008
- 285
- 16
Hi, there are many users who are using proxies with instagram and none reported such issue. I cant give an exact answer of why it happened as nothing seems to be proxy problem , our proxies are very well designed to be highly level 1 anonymous type which is same throughout every time. I would still suggest you to look around with your bot configuration if that is correct. Moreover on your request new instagram proxies have been allocated to you, so you can start it off.
TakenAction
BANNED
- Mar 3, 2015
- 28
- 4
Also Does your proxies works for Scarpbox?
spaceman4445
Regular Member
- Dec 10, 2008
- 285
- 16
Surely it works!
whats_up_doc
Regular Member
- Jun 19, 2013
- 374
- 210
It's not the first time, the first time took 1 week to get them up & running and you changed my IP's without telling me, and it took 1 week to get an answer from support, now when I had issues there was not a few hours down, it was more than 1 day, and you took 5 days to respond to my ticket ... again why do you have that ticket system if you don't use it ?
So when someone doesn't give a shit about their customers there is no reason to continue using their service
Good luck with your service...
spaceman4445
Regular Member
- Dec 10, 2008
- 285
- 16
Well i think you need to check your dates before writing here that it took 1 week with your 1st problem , your all issues was very well entertained within 24-48 hours at max , Anyhow we have given you 3 days extra of subscription time. Also we give utmost importance to our customers and there are many happy customers who have been using our service since we started operations but once sometimes there is an issue we compensate them. Also as i mentioned above that due to some family issues and support reshuffle support queried had been delayed but never the less we will continue to provide our best. Thanks for your time.
whats_up_doc
Regular Member
- Jun 19, 2013
- 374
- 210
Interesting, you say I need to check my facts
), it was a week, I can give you the dates when it happened, also when you changed my IP's without telling me...You feel attacked.. you can do that or just look at what I'm saying, your service is ok but support is bad.. fix that and you'll have a better business...
Anyways it doesn't matter anymore, you can be happy that this is my last message in your thread and FYI you put another 3 day for nothing, I'm not using your service anymore, so your "generosity" is wasted...
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