I want to start with that I have written TWO awesome reviews for Globussoft and Facedominator, cause I was really impressed with their program so I wanted to tell more people about it.
Today, I'm here to share you my personal experience with their support workers and even THE OWNER of the company, who completely ignores people who pay fee for his programs.
The problem started on Tuesday. I reported a bug of their program to their worker on facedominator. I got a quick promise that the problem will be 100% solved of their new version.
Excuse number 1 - His first saying on the matter was that it was NOT program fault, thenI have showed him, that he is wrong and it is actually their program problem, cause it worked with the previous version.
Excuse number 2 -. After waiting 15 minutes, he comes with the response, that it is working with other URL's, but not with mine (What the ?!?!?, it worked with their program 10 minutes ago on the older version).
After that I get a 50% working solution, not what I want but atleast something temporary for a "day", until THEY FIX THE PROBLEM.
After one hour I get a ASSUREMENT that it is forwarded to developers and he'll give me ETA on this.
View attachment 71756
No response even until today.
View attachment 71757
★
Now comes the funniest part. I thought I have myself privileged, to have Indianbill007, aka sumit.gh2050, the owner of GlobusSoft, personal skype, so I have decided that it would be appropriate to message him, since HIS workers do not provide the service I HAVE PAID for.
View attachment 71758
View attachment 71759
I think it is needless to mention that, he didnt answer me until now. 14:16 GMT + 2, Sunday.
So, what would be the reputation of a company, which even their owner doesn't care about how are his customers treated and even HE gives false promises?
I dont care if you like my review guys (FD Support,Globussoft), but I think it is fair enough to share my experience with you, cause every time you fix something, you "tip" people to praise you here in your BHW thread.
I, as a honest man think that not only the positives, but the negatives of a software should be exposed to everybody before they buy.
Overall review
Their software - FD, is a killer if u know how to use it. The problem is that the support is always a different person, so even if someone "teaches" you something today, he wont be present tomorrow so you'll have to start over and over again. Same goes for the problems you have, for example - today you report something, but on the next day that guy is not on job, so your problem is not going to be carried IF
1. The guy gets back to job
2. You take your time to explain ONCE or TWICE again so actually the problem is reported.
THE RIDICULOUS part is that their SUPPORT is working in INDIAN TIME, LOL? So I either have to wake up at 6:30 am so my problem is going to get resolved or just report it later when I wake up and wait DAYS AGAIN in order to get stuff in order.
I have paid money for something, which is expected to help me make money, but it is not only NOT making money for me, but it is also wasting my time and nerves on people who do not care.
My advice for the future customers is - if you have the time to study their program, explain over and over and adapt with their ridiculous, unavailable support, - thats your software.