Aight, I'm done with it.
First of all I ordered one webstie about 2months ago, got my site my keyword research and everything had few problem with the research but we passed that.
Next, I ordered more articles from him - they we're spinned as shiet and copied from top10 competitors. After many complaints he letted me talk with his manager and we are fixing the articles until now. Communication with John Franky was terrible, he barely understand what you want and still keep saying "yes I understand".
Anyways, the manager was really helping me to fix articles and got his best writers to rewrite them and he did nice job so far, but the problems haven't stop to come.
The logo of the website has aweful white background, and it has been 6 weeks since I asked John to fixed it and he TOLD ME THAT HE WILL DO IT everytime i reminded him.
But the worst shiet happend two days ago:
John promised me one year hosting + domain with the service and after I asked for hosting details I understood it was some reseller account or something like that so HE CAN'T EVEN GIVE ME THE DETAILS FOR MY OWN HOSTING. (This is what explains the low price for one year hosting).
I told him that I will move my site to self-purchased hosting later and he will refund me for the hosting, but two days ago I was trying to open my site and I see: "Bandwidth limited" - You have to understand, this site has barely visits as it is fairly new. So how much bandwidth he gave me? 1 MB?
I was trying to reach both john and the manager for the past two days but nada, no answer.
My website is off for more than two days, rankings probably hurt and it is bad sign for Google.
I can't even move the site to another hosting as I don't have the Cpanel details.
I will probably open a dispute later today if he won't reply in the next few hours.
Thanks for the terrible service.
Long time passed since I wrote this reply so let me update you how it continued.
My site was off for few days until he finally fixed the problem, then I decided that I won't use their hosting as I can't let those downtimes happen again. I ordered yearly hosting at hostwinds and asked John to give me the cPanel details so I will be able to migrate the site.
Because it is reseller hosting or what ever he said he can't give me the info and just asked me to give him my hostwinds details and he will migrate for me in 8 to 15 hours. I agreed, what could I do?
Since then, nothing was happening for few days but changing the nameserver so my site was standing again with NO CONTENT for few days and as you know John, he was not replying.
After some days he finally replied and says the process is going (Remember he promised 8-15hours and it been already few days). I was checking my site later this day again and saw he was building it again. NOT MIGRATING BUT BUILDING.
Means he was setting up the theme manually again and then homepage content again like he doesn't know what he is doing - if someone doesn't know, migrating takes few simple steps to migrate the WHOLE site and the database perfectly.
But this guy didn't know how to even migrate a site so he started to do it step by step. I contacted his manager again immidiately and asked him to check what the fuck he is doing, after a quick check he told me that John doesn't know what he is doing and he gave me the cPanel details immidiately. So again, was about 5 days without content on my site and you know how much it hurts the ranking and the autorithy of the site.
Later the day I migrated the site myself and I don't want anymore connection to this service.
After all the pain that I gone through I just don't want someone to suffer like I did.