Im sorry I really hate to do this but please give me a refund. Until the plug-in is working correctly.
My Issues:
I attempted to log into my Wordpress and for some reason the loading page would keep freezing when trying to access my editing area. Safari firefox and mobile browsing would not load my page as a visitor. At this point I was unsure what was wrong. I completely wiped out my website and started fresh because I couldn't mange it.
Once I started fresh all browsers were working fine. I uploaded your plug-in followed the help desk information used the recommended theme etc... and pressed save changes or what ever the button at the bottom says. All of a sudden my site wouldn't load again on any browsers. and I couldn't access my Wordpress back office/ editing area.
I gave it 4 shots. wiped out my site, uploaded your plug in and then everything would break. I get the same results every time.
The concept to your plug in sounds like a great idea but its just way to buggy at this stage. Like I said on Skype I really wanted your plug in to work and not request a discount but unfortunately I must.
The picture linked is what i get every time i try to go to Wordpress after i load the plug-in. I also did a fresh download of the plug in from your site to insure the plug in was not corrupted or anything like that
Hi Ben
Your purchase was completely refunded.
I want to thank you for your "patience" in resolving your issues...
You were so kind in asking me for the refund today that you expressed it with all means possible:
7:15 AM today my time you wrote me "Hello" in skype. After you didn't get an immediate response over that instant messenger you were too eager to resolve your issue that you decided to write this rant-like post here.
7:28 AM - the above post was ready and posted and just after that, not before, After posting it here:
7:30 AM you replied to your support ticket with a copy of your post here.
A little insensible if you ask me. It would have been much more convenient if you had just answered your ticket.
Also here's what I think:
So you say that the plugin is not working correctly. Well let me tell you a little about the "errors" that you've had with the plugin:
1. The FB profile that you were trying to generate followers to was Not enabled to receive followers from the settings in FB. There was no follow button for the profile.
As stated in our FAQ in the User Guide that you got with your purchase -
http://followjacker.com/FB-Follow-Jacker-User-Guide.pdf you need to enable it prior to using the plugin. Which you hadn't done.
2. Also you had set this setting -
https://gyazo.com/9a374f51c49a3bf69d5676640b49d993 to 0. You needed to have it set to 100 or any number larger than 0% so that the plugin gets activated and the pop up appears. Which is kind of obvious and again covered in your User Guide.
3. After being notified about number 2. you had still left it to 0%. And this is what you have been told by support:
"It is not popping up because you have left this setting -
https://gyazo.com/003b732550932acec84ec32548f66bf2
to 0%. Percent chance the script will be loaded - this means that it has to be a number above 0 for the plugin to activate." Same error again?..
4. You were using a theme that was incompatible with the plugin and you were notified about that. And again this is something stated in the FAQ (part of the User Guide). The support helped you by testing with a default WP theme and you received the test results with screenshots and comments. The plugin worked in the performed test.
And even though you wrote: "Thanks for your time I will try everything you said", a few hours later you came up with this post.
And also from your other replies to the ticket, some of them going up to 7 consecutive messages in between your tests, that looked like this:
- "Would you be able to work from team viewer?"
- "oh wait i must of did something it literally just started working now"
- "never mind its not working again"
- "are you still there?"
- "do you guys have a Skype"
- "do you guys have a Skype"
..
- "Ok so enabled the setting so people can follow me on Facebook and the X is still unclickable..."
- "ok now i got the X to close but not getting a follow when i click on it"
- "you know what here my Facebook log in... just please make it work..."
- "Im getting the follow but now the Box won't close"
- "Having so many issues with your software. Now my plug in won't activate..."
- "********************Disregard above********************************** I have my plug in activated. My Facebook account is activated for following but the plug in is not popping up now. Please fix the issue and provide a Skype or other contact information so I can speak with you in real time."
and so on, thoughtful and considerate posts.. I get that you lack patience so much that it makes me feel relieved to give you a full refund and end the mischievous streak that the plugin has "caused you".
After all this I think that it's not the plugin but it's you that is not working correctly.
Also, unlike any other client we've had before you operate your WP dashboard through your Godaddy management profile - a little odd but why not. And the error you show in that screenshot is not of login in your WP dashboard normally, with a user and pass, but by being redirected through Godaddy. And I suspect that your login error has something to do with Godaddy and those "wipe outs"that you did to your site.
In the end, as always - Thank you very much for trying our product and I am sorry that you couldn't see it working.
All the best
Kelso
