Ok so you don't read support tickets on your website, this service is pretty bad to say the least, i ordered a 300 word article as a test and going by your website it should take upto 3 days, this is not the case as it's a lot longer than that. The article a asked for was a easy subject in a huge popular niche so a trained monkey could have done it. I have since researched and written it myself and it was quicker. I certainly will not be using this service in the future and you have just permantly lost a customer who would have ordered in excess of 12 articles per week. I hope you can make some money from this and maybe employ someone to check your support tickets.
It's been 10-12 days since ordering and I was being patient but these articles were needed for my site.
I do believe this will be my last time ordering from you since I can't wait 10-12 days+ for an article. If you don't plan on delivering just give me a refund. Thank you
Ok so you don't read support tickets on your website, this service is pretty bad to say the least, i ordered a 300 word article as a test and going by your website it should take upto 3 days, this is not the case as it's a lot longer than that. The article a asked for was a easy subject in a huge popular niche so a trained monkey could have done it. I have since researched and written it myself and it was quicker. I certainly will not be using this service in the future and you have just permantly lost a customer who would have ordered in excess of 12 articles per week. I hope you can make some money from this and maybe employ someone to check your support tickets.
If I dont get response where is my article by tommorow im chargebacking on paypal
It's been 10-12 days since ordering and I was being patient but these articles were needed for my site.
I do believe this will be my last time ordering from you since I can't wait 10-12 days+ for an article. If you don't plan on delivering just give me a refund. Thank you
Yep, gotta agree, their TAT is crap, I used to order multiple articles per week from this guy but then their support and TAT went really bad (like it wasn't so bad already). And it takes him at least 48 hours to reply to a single message, and his tone of replying is like he's doing you a favor by selling you his service, no respect at all for clients. And a couple days ago when I got frustrated by the fact that he wasn't replying to my skype messages even when he was online, he started abusing me in some weird language of his own, what an unprofessional little kid.
Overall, I'd give this service a 3/10, stay away from this guy.
Got article today Tuesday 18th august, a long time to wait for a 300 word article. Honest review of the article - It's very good. Shame that the delivery time and customer service isn't as good. I'll be reported for this comment no doubt.
Word of advice, when you don't like a comment stop hitting that report button, that's a good way to lose customers and put off future ones.
Can you have a look at my order as well, ordered on August 6th. I've ordered a lot from you and usually don't mind the longer TAT, but this one is stretching it a bit -> ticket nr #579135.
Hey Spicky,
I know apology is not worth the wait, but yet I'm apologizing for the delay. The reason behind this unprofessional attitude is I went through some serious crisis as I lost my competent writers as they cheated me and left me and now I'm completely helpless, thus resulted in failure to deliver the order.
But yes I ensure you that I will deliver your order on priority basis once my left over team get over with the current task. I know and I highly appreciate your support, but a little more favor is required as I want you to prolong the delivery date and I surely will compensate as much as I can. I've been surfing hundreds of clients and they're highly satisfied, this mishap was something which I never expected to occur, yet I'm struggling and will overcome it soon. You've been amazingly co-operative, all I want is a little more help from you for a few more days as I'm hiring writers and the previous one is already on the way to get it done, I will provide you with few more articles for the sake of compensation.
Kindly grant me few more days to get over your task. Please for the sake of humanity favor me so that I can overcome my hard time. I will owe you for this, I hope you will trust me and support me
STFRANK
Got the 3 articles I ordered: They were good, one of them was short on kw density but that's not a problem easily fixable. Copyscape passed, seems to be researches.
OP can make good money from this service if he boosted customer service and TAT.