Permanently Closed Marketplace Sales Thread

[proxygo]

the website isnt working either.

dont worry passed this over to a mod. be patient .

 

[niroshana35]

Hello everyone, apologies for the lack of activity on this thread, the business has been undergoing major administrative changes and through it all, we have unfortunately neglected this thread.

 

[niroshana35]

Our website http://www.cheapprivateproxies.org is still very active and selling proxies.

 

[niroshana35]

I need like 200, can you provide such?

Yes we are able to provide this.

 

[niroshana35]

Can I request to have my proxies changed once every couple months?

Yes you can do that.

 

[proxygo]

niroshana, it was me who notified u through your website about this thread
and who also told wiz, the reason was few people wernt getting working
proxies or refunds. i hold my hands up was me, selling issues reflect on us
all in the proxy section.

ps. just a tip. BST rules, states u can only post on a sales thread once every
72 hrs, UNLESS there is a post by a buyer. just so u no. people who post
3/4 times with no post in between can get warnings on there account.
so...now u no...and welcome back....proxygo...

Promote your Sales thread more than once every 72 hours, this includes putting an
advert or coupon style text underneath your response to a question or responding to
an order confirmation. In short you can not promote in any way your Sales Thread
more than once every 72 hours.

 

[omg123]

this is not how your website was looking yesterday, and
"is still very active" is not accurate because the trouble tickets were not answered,
and the proxies were not working (after repeatedly testing)


if something is paid for 100% of it should be working 100% of the time, not a % of it working a % of the time, and i repeatedly tested the supplied proxies and could get no more then 2 of them working.

its very unfortunate , because now i have to find another reliable proxy supplier, but i am entitled to a refund because i have paid for goods that were not supplied/received.

Our website http://www.cheapprivateproxies.org is still very active and selling proxies.

 

[niroshana35]

Our website was active yesterday and all tickets were answered as usual. Please understand that due to differences in time zones, it is simply not possible for every customer's tickets to be answered immediately, there will always be time lags, because of these time differences, which is why our support is 7 days a week and not 24 hours a day.

We do offer a 3 day money back guarantee and replace any proxies that are not working.

Please PM me your registration details so I can review your case.

this is not how your website was looking yesterday, and
"is still very active" is not accurate because the trouble tickets were not answered,
and the proxies were not working (after repeatedly testing)


if something is paid for 100% of it should be working 100% of the time, not a % of it working a % of the time, and i repeatedly tested the supplied proxies and could get no more then 2 of them working.

its very unfortunate , because now i have to find another reliable proxy supplier, but i am entitled to a refund because i have paid for goods that were not supplied/received.

 

[omg123]

it was 37 hours between when i posted the support ticket, and when you answered, and i posted another one in between because i didnt get a response, your response in the support ticket did not notify me by email, so i did'nt know you had responded,
however i dont think 37 hours constitutes "which is why our support is 7 days a week"

and i have now had to order some proxies from someone else because i need some working proxies.

ps
your website was not like that yesterday, it might be working now, but yesterday it was not.

"Our website was active yesterday"
it might have been "active" - but there were bits of it missing, shall we leave it at that because rebutting it with the website was "active" does not convince me at all.



"which is why our support is 7 days a week and not 24 hours a day."

not on this thread it is not.


"We do offer a 3 day money back guarantee and replace any proxies that are not working."
they are supposed to be working in the first place !!!!!!

if they are not working i am entitled in law to a refund, not a "3 day money back guarantee" (?????????!!!!!!!!!!)

 

[niroshana35]

We do offer refunds when necessary and always test all our proxies before allocation, also, proxies stop working for various reasons and we always provide guidance to our customers on their proper use. On the issue of support, this thread was not created for the purpose of providing support because we cannot identify our legitimate customers from their BHW usernames, which is why we ask all customers to login to the client area and open tickets which are responded to daily. On that note, because you have not sent me your registration details, I'm unable to verify your account and confirm the details of your case.

it was 37 hours between when i posted the support ticket, and when you answered, and i posted another one in between because i didnt get a response, your response in the support ticket did not notify me by email, so i did'nt know you had responded,
however i dont think 37 hours constitutes "which is why our support is 7 days a week"

and i have now had to order some proxies from someone else because i need some working proxies.

ps
your website was not like that yesterday, it might be working now, but yesterday it was not.

"Our website was active yesterday"
it might have been "active" - but there were bits of it missing, shall we leave it at that because rebutting it with the website was "active" does not convince me at all.



"which is why our support is 7 days a week and not 24 hours a day."

not on this thread it is not.


"We do offer a 3 day money back guarantee and replace any proxies that are not working."
they are supposed to be working in the first place !!!!!!

if they are not working i am entitled in law to a refund, not a "3 day money back guarantee" (?????????!!!!!!!!!!)

 

[omg123]

"We do offer refunds when necessary"
i think legislation & caselaw may override your company policies, if they are not working - i am entitled to a refund in law.
your company policies are incidental.



"and always test all our proxies before allocation"
that is irrelevant - they have to be working for you to be able to charge me, you seem to be admitting that they were working when i took them out - but (probably through negligence) you knew they were not working recently, yet still charged me.


"proxies stop working for various reasons"
if they are not working - then you are unable to charge me for them in law.



"and we always provide guidance to our customers on their proper use"
i do not recall this part ? and you have not done this for almost 6 months on this thread, which has already been pointed out.


"On the issue of support, this thread was not created for the purpose of providing support"
but you have already given support in this thread - that was all "wrong"
and this was not what i was saying, i went to this thread (the original sales thread where i saw the advert) because you did not answer the support tickets.

incidentally - you asked me to send you a pm - i did this before when the proxies werent working - you told me to submit a support ticket,
this time i submitted a support ticket (because of what you told me before) and you ignored them, i then posted on this thread,
PLEASE TELL ME WHAT I DID "WRONG"



"because we cannot identify our legitimate customers from their BHW usernames"
what on earth are you talking about ??????
i have a "username" on here
my (paid for) proxies were not working - so i sent you 2 support tickets WHICH YOU DID NOT ANSWER
i then put a post on here BECAUSE YOU DID NOT ANSWER THE SUPPORT TICKETS
AND NOW YOU ARE SAYING YOU DID NOT ANSWER MY SUPPORT TICKETS BECAUSE I AM NOT A "LEGITIMATE CUSTOMER" ?????
AND YOU COULD NOT ANSWER MY SUPPORT TICKET BECAUSE YOU DID NOT KNOW MY USERNAME ON BHW ?????

"which is why we ask all customers to login to the client area and open tickets which are responded to daily"
NO IT WAS'NT - IT WAS 37 HOURS I JUST STATED THAT ABOVE. - THAT IS NOT "DAILY"




"On that note, because you have not sent me your registration details, I'm unable to verify your account and confirm the details of your case."

YOU HAVE ALREADY REFUNDED ME (ACCORDING TO YOUR STATEMENT)

 

[niroshana35]

I never said I have refunded you, how can that be, when I don't even know who you are. We cannot identify BHW users by their usernames, as such, if a person posts on this thread as you have as omg123, we cannot identify you with a specific customer on our website. As for your ticket not being answered for 37 hours, if that is the case, provide your registration details and we will investigate the matter and compensate you appropriately. We have service level metrics we abide by for answering tickets, if your ticket was not answered in that time, that is a breach of those metrics and will be dealt with accordingly. To investigate this and to provide appropriate compensation, I need your registration details, not your BHW username, which is the only detail I know about you at this time and I also never received any PM from omg123, unless you used a different username.

By the way, company policies are there to protect both the customer and the company.

We like other proxy companies charge in advance and if proxies stop working, we change them, if they are not suitable for your purpose, we offer a refund within 3 days of your purchase.

In a nutshell and on a final note, kindly provide details of your PayPal transaction ID and registration details. When I receive this, I can access your account and determine any appropriate refunds and compensation.

"We do offer refunds when necessary"
i think legislation & caselaw may override your company policies, if they are not working - i am entitled to a refund in law.
your company policies are incidental.



"and always test all our proxies before allocation"
that is irrelevant - they have to be working for you to be able to charge me, you seem to be admitting that they were working when i took them out - but (probably through negligence) you knew they were not working recently, yet still charged me.


"proxies stop working for various reasons"
if they are not working - then you are unable to charge me for them in law.



"and we always provide guidance to our customers on their proper use"
i do not recall this part ? and you have not done this for almost 6 months on this thread, which has already been pointed out.


"On the issue of support, this thread was not created for the purpose of providing support"
but you have already given support in this thread - that was all "wrong"
and this was not what i was saying, i went to this thread (the original sales thread where i saw the advert) because you did not answer the support tickets.

incidentally - you asked me to send you a pm - i did this before when the proxies werent working - you told me to submit a support ticket,
this time i submitted a support ticket (because of what you told me before) and you ignored them, i then posted on this thread,
PLEASE TELL ME WHAT I DID "WRONG"



"because we cannot identify our legitimate customers from their BHW usernames"
what on earth are you talking about ??????
i have a "username" on here
my (paid for) proxies were not working - so i sent you 2 support tickets WHICH YOU DID NOT ANSWER
i then put a post on here BECAUSE YOU DID NOT ANSWER THE SUPPORT TICKETS
AND NOW YOU ARE SAYING YOU DID NOT ANSWER MY SUPPORT TICKETS BECAUSE I AM NOT A "LEGITIMATE CUSTOMER" ?????
AND YOU COULD NOT ANSWER MY SUPPORT TICKET BECAUSE YOU DID NOT KNOW MY USERNAME ON BHW ?????

"which is why we ask all customers to login to the client area and open tickets which are responded to daily"
NO IT WAS'NT - IT WAS 37 HOURS I JUST STATED THAT ABOVE. - THAT IS NOT "DAILY"




"On that note, because you have not sent me your registration details, I'm unable to verify your account and confirm the details of your case."

YOU HAVE ALREADY REFUNDED ME (ACCORDING TO YOUR STATEMENT)

 

[frankwyatt77777]

If so how, do I do it?????

 

[niroshana35]

How do you do what?

If so how, do I do it?????

 

[omg123]

look, first, i just want proxies that are working and reliable - thats it.


"I never said I have refunded you, how can that be"
yes you did, in the support ticket you finally answered after 37 hours.


"and I also never received any PM from omg123, unless you used a different username."
YES YOU DID - I SAID
"hello,
all of my 10 proxies have stopped working"
you then fixed the problem which was at your end


there was then another problem
and you said
"Please open a support ticket VIA our website client area for dedicated support."
(as i mentioned earlier)
which is what i did this time, opened a support ticket, got no response, thought nothings going to happen, put a post on here to see if i would get a response, as it happens you had'nt answered anything on here for 6 months (which corresponds with not answering the support tickets, i then put in for a refund, which i am entitled to do.


as i said - i just want proxies that are working and reliable - thats it - i dont want grief that goes along with it and neither does anyone else.

if the proxies were reliable & working i would still be using & paying for your proxies - end of story


anyone else would have done the same thing - including you - because i need the proxies working - and after raising the issues in the correct format that you told me to do i got no response.

 

[proxygo]

How do you do what?

just remember niroshana, offering a refund is always good even if it falls outside your tos.
after all you have been afk from the thread 6 months, users buy a product expecting the
seller to either answer there sales thread or from there support page on there site.
personally if it was me, ide appologize for being afk and refund the user and move on .

maybe he made some mistakes, maybe he didnt
but 1 thing is sure, u abandoned this thread for a long time, i had to contact u
via your website to let u no whats going on here.

just advise. proxygo out.

 

[niroshana35]

@proxygo thanks for your concern, but you are missing the point here, you can only offer a refund to a customer who provides their details. We don't have any problems offering refunds to our customers, sometimes they request it and other times, we offer a refund just to make sure our customers are satisfied.

Img123 did not provide his registration details despite my repeated requests for him to do so when responding to his various posts in the last few hours and he only just sent over those details by PM literally in the last few minutes.

On the issue of not posting on this thread for 6 months, I have already explained this earlier that we were undergoing some administrative restructuring and somehow neglected the thread. Our primary place of business is our website, where we receive and process orders and provide support for our customers and we strive to respond to all customer tickets within 24 hours, because we do value our customers.

By the way, we have already processed a refund for img123.

just remember niroshana, offering a refund is always good even if it falls outside your tos.
after all you have been afk from the thread 6 months, users buy a product expecting the
seller to either answer there sales thread or from there support page on there site.
personally if it was me, ide appologize for being afk and refund the user and move on .

maybe he made some mistakes, maybe he didnt
but 1 thing is sure, u abandoned this thread for a long time, i had to contact u
via your website to let u no whats going on here.

just advise. proxygo out.

 

[niroshana35]

It's unfortunate that you are not satisfied with the proxies you purchased and I can only apologise for this, but as I mentioned earlier, proxies stop working for a miriad of reasons and as a service provider we have no control over many of them. We have now processed your refund as mark of good faith. Thanks for your business.

look, first, i just want proxies that are working and reliable - thats it.


"I never said I have refunded you, how can that be"
yes you did, in the support ticket you finally answered after 37 hours.


"and I also never received any PM from omg123, unless you used a different username."
YES YOU DID - I SAID
"hello,
all of my 10 proxies have stopped working"
you then fixed the problem which was at your end


there was then another problem
and you said
"Please open a support ticket VIA our website client area for dedicated support."
(as i mentioned earlier)
which is what i did this time, opened a support ticket, got no response, thought nothings going to happen, put a post on here to see if i would get a response, as it happens you had'nt answered anything on here for 6 months (which corresponds with not answering the support tickets, i then put in for a refund, which i am entitled to do.


as i said - i just want proxies that are working and reliable - thats it - i dont want grief that goes along with it and neither does anyone else.

if the proxies were reliable & working i would still be using & paying for your proxies - end of story


anyone else would have done the same thing - including you - because i need the proxies working - and after raising the issues in the correct format that you told me to do i got no response.

 

[omg123]

i will update some of the inaccuracies above at a later date, but you obviously do not want to resolve the situation.

 

[proxygo]

and niroshana, it is against bst selelr rules to post on your sales thread
for 72hrs 3 days unless a different users post comes after yours.
do you understand?

yesterday u did 4 posts 1 after the other, today 2 posts 1 after the other
which part of 1 post every 3 days only unless another user posts after you
dont u get