Customer support of this service is a complete joke. I kept PM'ing BigBuddy for weeks and all I kept getting was "my staff will contact you" messages. Today I messaged him saying I will post a negative review and he replied asking me to wait a couple of hours before doing it - guess what? Nothing changed, there is still no report in my skype or email account.
Bigbuddy clearly does not give a damn about the customers of this service and I really doubt he cares about the quality of the product he is selling here.
Hi Simas
I understand your frustration, and apologize for the same
.
HOWEVER
I do think you missed messages in your email, here is the message sent to you by LA Support yesterday:
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Hi Simas,
Hope You Are Doing Great!
Firstly, I apologize for the delay in the processing of your LA content order.
All the confusion is created just because of different mail IDs. You have
********@aol.com ID on BHW and you have placed HANDS FREE content order with the mail ID
b********@**o*****t****.
That's not important, the thing is our content writing team won't process the order until they get confirmation from the LA Support.
It is necessary to create a support ticket on Link Authority if any BHW member orders any of the Hands free content packages.
But, now with the help of BigBuddy, I am able to sort out all the issues and my content writing team have all the details of your content order. We will process the order and provide you the good quality content ASAP.
Hope you understand we are just following line of rule.
Best Regards
LA Support
Linkauthority.com
Network That Delivers What It Says - Link Authority
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You and other members should have created a ticket on LA Support rather than PMing the senior members for your service request. sometimes we get 100s of PMs that are totally irrelevant to the services we are providing and it makes it so very difficult to locate a single order.
It's like finding a needle in a haystack.
My team says we still have incomplete information from your side,, you have provided us with 13 keywords and have provided us with URLs of last few keywords,, not the initial 6.
I would request you to check your email inbox and reply to the support ticket with proper keyword and URLs for particular keywords , you should have a mail form our support system in both your email addresses.
BTW: Thanks to Bigbuddy we were able to locate your order.
Warm Regards
Ishan Gupta