I have problems almost weekly with this service, and their customer support is very lackluster. It can take days for them to respond to a ticket, even on the weekdays when they say that they are available. Most of the time, all you get is this generic, untruthful response: "Dear customer,
Our day staff working from Monday to Friday from 8:00 am to 6:00 pm (GMT).
Night staff working first on emergency and upgrade then support ticket.
All our servers are monitored by our 24x7 NOC staff."
I've had a ticket that has been unreplied to for about 12 hours so far today and your day staff has just gotten off work. My VPS has been down since Friday and it looks like it will be down for the rest of today as well, so I'm just going to switch to another service provider.