Skype support will assist you as they have been doing. Thanks
That's the thing, if it didn't work then we wouldn't have the reviews that we have for it. 99% of 'issues' are resolved within a few minutes of Skype chat with the support team. The biggest problem is that customers post on here stating the plugin doesn't work - this is a sales thread and not a support thread - so they are directed to Skype chat with the support team - after the issue has been resolved the customer doesn't posy back on this thread that the issue was resolved.
The end result is that we have a thread containing posts from people saying the plugin doesn't work. So the sales thread doesn't actually tell the whole story.
This is a BH plugin that is quite complex in the way it works to do what it does. There are some themes that it can't work with when Like Jacking images or videos but the pop-up box option still works.
The other common issues are the wrong settings by the user or the version of PHP that their web host is running isn't the latest one.
We did find a bug with the "Lite" version of the plugin but that has been resolved now. Any other outstanding issues that a couple of customers are experiencing are being dealt with by the support team.
BHW is accessible by anyone with an internet connection which means the plugin can be purchased by a total newbie and who may have not bothered to watch the user video guide for the plugin. So they install it without knowing how to use it properly and the first port of call is to come to this thread and state "The plugin doesn't work".
It does work, if it didn't the Mod wouldn't have approved it to start with. We also have some big players in the FB arena using this plugin and they've had no issues with it.
Thanks,
Shez