I just gotta say a few words about attitude. These days are no different than any other when it comes to trying to make a living selling stuff. And I'm a firm believer that what makes people come back and buy more is reputation, quality of service, functionality and overall user satisfaction... That's why some of us back in the day went ahead and bought everything scrapebox,, mostly their other stuff back then was a waste of money and virtually useless in my opinion, but I still love scrapebox and if they one day come out with something just as useful, I'd still look at it, even though I got burned with a few of their products.. Now that's customer loyalty, brought about by customer satisfaction.
Conversely,, I just finished writing a slammer on one of 'The Other Forums' where supposedly warlike people these days have to tread through the garbage and scams.. I must say they gone downhill over there for quality of service and just about any have-ago hero can sell rubbish to the masses and walk away laughing as paypal don't like refunding digital goods. Go ahead try it for yourself, put together some rubbish wso and go float it to the suckers over there..
Once in a while,, through the din of garbage,, you see some bright headlights and think, hey,, what's that!! This brings me to Rob. He's one of those folk who'll be able to sell me anything he likes (within reason ha ha!) The guy is patient and passionate about his product and he cares about supporting it.. Even when let off the hook, the guy is like a dog with a bone! He doesn't let it go till it's fixed and he's got customer satisfaction! Now that's service beyond price!
Absolutely wonderful support Rob! I must say that attitude will serve you well and keep your customers coming back year after year whenever you got something to sell. And I'll be ahead of the queue!!
If any of you folk are sat on the fence, jump on this and get on with it. Because you know what,, Rob's going to make things happen and the price of his stuff will have to reflect that eventually. I'd lay odds this guy's name will be as respected and shiny in this forum and beyond as some of the biggest names out there..
Way to go Rob!! Excellent support from you today!!!