I have been using your service before but very disappointed with your service this time. The PR has been distributed without my requested change and approval. I explicitly mentioned in the last reply in the ticket support system "NOT TO" distribute my PR after not getting any responses in "capital letters". Later in the day, I suddenly received an email from your support team that the PR has been submitted for distribution. I'm guessing your support team just want to "force" the submission, get over with it and keep the $. I wouldn't have an issue with they just post a quick response, made the small change, wait for my approval and submit the PR like any other PR service. I've never had any major issues with other bhw sellers and I think this is really unprofessional. Hope you will able to discuss this issue with your support team. Thanks.