Permanently Closed Marketplace Sales Thread

[krishnap]

Hostwinds are down? any update on this?

 

[the-dream]

Hostwinds are down? any update on this?

My site hosted with them is fine and the hostwinds site seems fine?

 

[krishnap]

My site hosted with them is fine and the hostwinds site seems fine?

My sites were up for few minutes, they are down again. I will look for other provider as I am hosting a very important site on it.

 

[Hostwinds]

My sites were up for few minutes, they are down again. I will look for other provider as I am hosting a very important site on it.

We have had no downtimes, will you please PM me your email on file with us.

I will personally look into and see what is going on. Also please PM me your IP address you may be getting blocked by the firewall

 

[krishnap]

pmed you, kindly look to the matter. The problem still persist.

 

[liberox]

My HONEST review after 2.5 months:

I`ve purchased Ultimate Business Shared Hosting Plan with HW BlackFriday Offer. That`s good.

About two months I had no any issues and all was OK, then on the second part of january my account was suspended due to receiving excessive connections. ? here I`ll open the first bracket - the site "attached" has 3 years history and NEVER before I had that issue. Moreover now it has a poor traffic, something like 400-500 visitors daily, with my previous provider it had 3000 - 4000 daily AND NO A SINGLE ISSUE. But well, let`s say I was under some king of attack from a bad guy. The issue was resolved after one day.

A week after that all Hostwinds was under ddos attack and all shared hosting sites was down for one more day. At that point I decided to move to VPS, bcz even if the sites have no more traffic they are important for me and I don`t want to have a downtime for days. I was suggested from support to get 2d level premium, so I did.
Here it appeared, that up to my hosting fee I have to pay additional cpanel license at the price #13 monthly. Even that is already more that I paid for my previous provider (with NO ANY ISSUES!).

OK, here after 2-3 days I had A NEW ISSUE - ALL WAS DOWN AGAIN FOR A DAY+ - something coused by a "change in the main IP address".. as they explained.

Yesterday I was supprised again to see that I have no working site and a "database connection error". I`ve contacted the support and one more day passed in downtime. Today I was messaged that it`s resolved and it`s been coused by almost all my memory used. Here it went too far for me: as I mentioned with HW I have 3xless traffic than before and A LOT of permnent issues VS NONE previously.
I`ve started that game and probably will play untill my plan expiries in Nov (today I`ve paid for a cpanel license), (TBH I preffer to be refunded for all my remaining period, but doubt it will be accepted), and will cancell forever with that provider. The only reason I tried it is that it was recommended here and I`m sure in the deep past it`s been a good provider, however things change.

In conclusion: now I pay tripple than before and have at least 4xworst service.

 

[Hostwinds]

My HONEST review after 2.5 months:

I`ve purchased Ultimate Business Shared Hosting Plan with HW BlackFriday Offer. That`s good.

About two months I had no any issues and all was OK, then on the second part of january my account was suspended due to receiving excessive connections. - here I`ll open the first bracket - the site "attached" has 3 years history and NEVER before I had that issue. Moreover now it has a poor traffic, something like 400-500 visitors daily, with my previous provider it had 3000 - 4000 daily AND NO A SINGLE ISSUE. But well, let`s say I was under some king of attack from a bad guy. The issue was resolved after one day.

A week after that all Hostwinds was under ddos attack and all shared hosting sites was down for one more day. At that point I decided to move to VPS, bcz even if the sites have no more traffic they are important for me and I don`t want to have a downtime for days. I was suggested from support to get 2d level premium, so I did.
Here it appeared, that up to my hosting fee I have to pay additional cpanel license at the price #13 monthly. Even that is already more that I paid for my previous provider (with NO ANY ISSUES!).

OK, here after 2-3 days I had A NEW ISSUE - ALL WAS DOWN AGAIN FOR A DAY+ - something coused by a "change in the main IP address".. as they explained.

Yesterday I was supprised again to see that I have no working site and a "database connection error". I`ve contacted the support and one more day passed in downtime. Today I was messaged that it`s resolved and it`s been coused by almost all my memory used. Here it went too far for me: as I mentioned with HW I have 3xless traffic than before and A LOT of permnent issues VS NONE previously.
I`ve started that game and probably will play untill my plan expiries in Nov (today I`ve paid for a cpanel license), (TBH I preffer to be refunded for all my remaining period, but doubt it will be accepted), and will cancell forever with that provider. The only reason I tried it is that it was recommended here and I`m sure in the deep past it`s been a good provider, however things change.

In conclusion: now I pay tripple than before and have at least 4xworst service.

Please shoot me a PM with your email address, I want to take a look at your account. This story is quite upsetting to me, and I want to get all the facts and details about what is going on.

OK, here after 2-3 days I had A NEW ISSUE - ALL WAS DOWN AGAIN FOR A DAY+ - something coused by a "change in the main IP address".. as they explained.

This would indicate your changed you website to a dedicated IP address? This is typical when a website changes to a dedicated IP and is always resolved within 24 hours

Please remember client satisfaction is our #1 priority, and while mistakes do happen, the situation you have described above would fall far outside of the norm. If everything you say above did occur, then I would have no problem at all offering you a greatly discounted upgrade on your VPS (Which would solve the RAM issue) I would also have no problem extending our secuirty optimization service to your for free (http://www.hostwinds.com/services.php#tabs-3) since your website has been attacked previously, I would logically expect for this to be a recurring issue. Our Windshield service, will ensure that your website is mostly safe from attacks, that can overload your webserver, and do other such harm.

 

[liberox]

I was contacted by @Hostwinds and I`m really impressed by the care and the attention I was threated with.

All issues are fully resolved and I was offered with few FREE upgrades for be ensured to not encounter any future problems.

I`m really amazed by the support and the respect HW pays for their clients! Team like this have a future!

+1 HAPPY CUSTOMER!

::respect::

 

[naveen]

@Hostwinds: There was a 24-hour downtime on the 30th of previous month (Post: #355) and again my sites are down for half an hour now. The worst hosting service I have ever come across. If the sites are down for a minute or two, I don't bother about it, but this much downtime is unacceptable for anyone. I hope you understand it. I know I haven't paid much for the hosting, but you should maintain some quality. Less price does not mean less quality.

 

[cutekid1]

Vouch For Peter Never Had Problem Like Downtime Etc (Btw mine Cloudserver )
the bestthing in this system is they will respond your support ticket probably in 5minutes

 

[Hostwinds]

@Hostwinds: There was a 24-hour downtime on the 30th of previous month (Post: #355) and again my sites are down for half an hour now. The worst hosting service I have ever come across. If the sites are down for a minute or two, I don't bother about it, but this much downtime is unacceptable for anyone. I hope you understand it. I know I haven't paid much for the hosting, but you should maintain some quality. Less price does not mean less quality.

There is a DDOS attack on Shared4 Currently, we have null routed the IP to prevent the attack from affecting other client's. Did you purchase a dedicated IP as suggested in our Post? All users with dedicated IP addresses will not, and are not being affected by this attack.


Hera are the instructions for purchasing a dedicated IP @50% Off

1) All business plans now included a dedicated IP address by default.




If you want to avoid being affected by the DDOS attacks, then simply purchase a dedicated IP address. This will prevent you from being affected by IP null routes, from DDOS attacks. We appreciate everyone's patience in dealing with these DDOS attacks. They happen to all providers, and we are working hard to ensure that they affect as few customers as possible.


We are currently running a special whereby we are offering ALL existing clients discounted dedicated IP addresses for only $1 more per month. If you would like to take advantage of this simply do the following


1) Login to your client area (https://clients.hostwinds.com/clientarea.php)
2) Navigate to your services section (https://clients.hostwinds.com/client...ction=products)
3) Click "View Details" to the right of your hosting account you wish to give a dedicated IP Address to
4) Under the "Management Actions" tab select "Upgrade/Downgrade Options"
5) Check the checkbox for a dedicated IP
6) On the next page type in Promo Code "IPADD" (No Quotes)
7) Select your payment method for the $1 to upgrade




Our technicians will then move your website to a dedicatd IP address, this will prevent your website from being affected by future DDOS attacks (unless your website is being directly targeted)

 

[spich12]

is any discrount on Shared(ULTIMATE) package`s quarterly service ?

 

[Snckr]

shared3 is also down, I have more than 15 sites hosted with you and after this, I will definitely switch. And the live chat is the worst, I told him my site was down and he said "We are looking into it" and then I asked if there was an ETA of my sites coming back up, and he said "no" and then "sorry" and disconnected. Would not recommend.

Edit: Site finally back up.

 

[Hostwinds]

shared3 is also down, I have more than 15 sites hosted with you and after this, I will definitely switch. And the live chat is the worst, I told him my site was down and he said "We are looking into it" and then I asked if there was an ETA of my sites coming back up, and he said "no" and then "sorry" and disconnected. Would not recommend.

Edit: Site finally back up.

Please send me a PM, with your email on file with us, the reports you are giving me about my technicians behavior is very concerning, and I assure you that will be dealt with internally.


There was a small outage on Shared3 this morning, caused by a hard drive error. There was 0 data loss, and the downtime lasted under 1 hour, all clients affected are being offered a 15 day free extension on their service, even though we are still above our 99% Uptime guarantee for this month. We want to show everyone how much we care

 

[fferraz]

I ordered a business hosting today, paid instantly and now, 9 hours later... still pending... should i be worried?

 

[Hostwinds]

I ordered a business hosting today, paid instantly and now, 9 hours later... still pending... should i be worried?

You should receive your account info instantly, the pending status just means we havent gone though and manually verified the orders yet. So no you should not be worried

However, if you did not receive all your login info, then please shoot me a PM with your email on file, and I will take a look

 

[fferraz]

You should receive your account info instantly, the pending status just means we havent gone though and manually verified the orders yet. So no you should not be worried

However, if you did not receive all your login info, then please shoot me a PM with your email on file, and I will take a look

Just got the info in the inbox. Thanks man!

 

[Hostwinds]

Just got the info in the inbox. Thanks man!

Glad you got taken care of!

I would still like to know your email, our setups are instant and should take seconds not hours, I would like to further investigate and see what occurred that delayed your account being setup so long. This will allow for us to better service future customers if it is indeed a bug, I will gladly credit your account for 30 days free for your help with the issue!


--Peter

 

[cowboyseonoob]

Peter,

I've had a prem VPS with HW for going on a month now (which has been very solid btw) so I'm technically not a new customer. But I am not using the VPS to host anything with no plans to do so later. For now anyways. Reason I mention that is I'm asking if you would consider extending the BHW shared hosting coupon to me since I am technically an old "VPS" customer but a new "hosting service" customer. (I tried to check out with the 25% of annual coupon and was stopped with the alert it was for new customers only.) I'm already using one of your good coupons with the VPS so it may be your intention we only use one, but I thought I would ask. If you agree to let me use it I have no problem registering at the list price and processing the refund as an account credit.

My second question is a request to confirm that the prices you have on your website now for the business plans (for bus advanced $75/annual, 25% lower if you give me the coupon) are the right prices to reflect your statement above all business plans come with static IPs. When I attempted to check out it prompted me to pay additional for a static which I presumed had just not been updated in the form but wanted to confirm.

Thanks!

 

[Hostwinds]

Peter,

I've had a prem VPS with HW for going on a month now (which has been very solid btw) so I'm technically not a new customer. But I am not using the VPS to host anything with no plans to do so later. For now anyways. Reason I mention that is I'm asking if you would consider extending the BHW shared hosting coupon to me since I am technically an old "VPS" customer but a new "hosting service" customer. (I tried to check out with the 25% of annual coupon and was stopped with the alert it was for new customers only.) I'm already using one of your good coupons with the VPS so it may be your intention we only use one, but I thought I would ask. If you agree to let me use it I have no problem registering at the list price and processing the refund as an account credit.

My second question is a request to confirm that the prices you have on your website now for the business plans (for bus advanced $75/annual, 25% lower if you give me the coupon) are the right prices to reflect your statement above all business plans come with static IPs. When I attempted to check out it prompted me to pay additional for a static which I presumed had just not been updated in the form but wanted to confirm.

Thanks!

Sure would love to help you out, please add me on skype