Having a constant watch on these forums... no I'm not trying to get rid of a competitor or do anything malicious. This is just to remove a fake complaint listing and recover some brand management.
Anything constructive would help. Thanks!
Rank a bunch of shit above the complaint. Especially if the complaint resides on a Google whitelisted site (ie. Yelp), that's the only way you can do it. Otherwise contact the site owner and offer some $ to make the complaint go away. A lot of the smaller review/complaint sites exist solely to profit from bribes.