Seller went out of their way for me as well. Even produced a custom version of the app with a custom log in - but still does not work on my servers.
Great service and I'm sure it will be a great product. I've cancelled now but may come back if it gets sorted out.
Service is important - and this guy does his darndest. I have high hopes for the future
I'll add that it does work on my desktop - but that's no good to me. It worked all weekend just fine on one of my WIN 2008 servers and I've added nothing to my server, no software - no updates, no firewall or virus changes, no hardware. Just stopped working. All my proxies are tied to my servers so having it work on my desktop proves the software is stable (ish) but is of no practical use to me. HOpe it gets sorted as when it worked (which it did for days ) it ran very well and was a neat - clean simple application.
Scritty