Permanently Closed Marketplace Sales Thread

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I just so hate writing this post, because I was really excited to finally discover what I believed was a good shared proxy service at a reasonable price. So I purchased 50 shared proxies with the thought that if these work out, I'll buy hundreds more.

None of the proxies work. I wrote customer support two days ago, asking him to check into it, and then again yesterday and still no reply.

So not only do the proxies not work, but I have to add myself to the list of people who are disappointed in the customer service.

Unfortunately, I purchased prior to reading this thread otherwise I would have thought twice about it.

And if he had answered in a timely manner, then I would have been happy to just have the proxies replaced -- but as it is, now I just want my money back, my subscription cancelled and to get as far away from Proxy51 as I possibly can.

So please cancel my subscription and refund my money. My ticket number is: #4147, my invoice number for the purchase was #12930. I will also request this in support and will email so really, there shouldn't be any excuses.

And by the way...reading through the thread the constant excuse for not getting back is that he is the only person...or that he doesn't have any other support. Honestly, it's easy enough to hire someone -- it doesn't take months.

Thank you
 
I though that these shared proxies would be good enough for me, as I was not planning on scraping google or other mainstream uses.
But was greatly disappointing when I got my list of proxies. Some don't connect, some have bad squid configs (sites denied), some slower then dialup, others authentication issues.
I requested a refund 4 hours after signing up. I guess it's true, you get what you pay for, 0.35$ each lured me in, but just wasted my time, and the OP's time as he now has to process a refund.
Pls look at ticket 4176. Thank You.
 
I've asked numerous times now and still nothing.

This guy is slitting his own throat.
 
worst proxies i ever bought, but the guy gave the best customer service ever.
 
Very Poor Proxies...

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I still haven't heard back despite my numerous requests for a refund and to cancel my account. At this point it's not even the refund as much as I don't want to be billed for an account that I cancelled less than 24 hours after I subscribed.

C'mon Chatmasta...how about at least TRYING to save your business????
 
I though that these shared proxies would be good enough for me, as I was not planning on scraping google or other mainstream uses.
But was greatly disappointing when I got my list of proxies. Some don't connect, some have bad squid configs (sites denied), some slower then dialup, others authentication issues.
I requested a refund 4 hours after signing up. I guess it's true, you get what you pay for, 0.35$ each lured me in, but just wasted my time, and the OP's time as he now has to process a refund.
Pls look at ticket 4176. Thank You.
Just to update that I got my refund OK a few minutes ago.
 
I received my refund four hours ago. Chatmasta beat the 15 day mark. ;)

Please note that my ticket was #4040 and Wojtek's was #4176. Chatmasta may have been away for an inordinate amount of time, but as soon as he returned he dealt with hundreds of tickets in a short span. Slow to respond but quick to resolve.

I had an overall positive experience with my proxies; I'll likely use Proxy51 again in the future.

dmxn2k
 
I received my refund four hours ago. Chatmasta beat the 15 day mark. ;)

Please note that my ticket was #4040 and Wojtek's was #4176. Chatmasta may have been away for an inordinate amount of time, but as soon as he returned he dealt with hundreds of tickets in a short span. Slow to respond but quick to resolve.

I had an overall positive experience with my proxies; I'll likely use Proxy51 again in the future.

dmxn2k

I finally received my refund also. I'll NEVER use Proxy51 again because of the horribly slow support. The problem is that if he had responded in a timely manner and just replaced the proxies that weren't working, I'd still be a customer. Instead he never bothered to reply and so I had no idea what was going on.

If he was away, then he should have let people know that.

Oh, and by the way, if there were "hundreds of tickets", guess whose fault that was??????

Slow to respond and even Slower to resolve.
 
I just Cancel My Subscription and all of my Proxies are gone from my List.. I have Paid for this Month and have 20 Days to left for Complete this Month... What the hell is this...?? I need my Money Right Back..

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Hey OP,

I requested a refund. Please issue asap. (User: PMed)

Thanks!

Hey OP!!!

Refund asap!!

It's been almost 2 weeks and I havent received any money from you!!

I will wait another week, and if you don't send the refund, I will start a ShitList thread!!!

Thanks
 
Hey All

All tickets have been closed and refunds granted. Please open another one if there is still a problem.

FYI, the reason I haven't hired a support person yet is because there is no way to do so without giving them 100% unfettered access to our billing system. Obviously I can't do that. I am hiring multiple developers right now to work on the new version of Proxy51, which should be out in the next 2 months. It will include much easier refund and cancellation options for customers, and it will have an interface for customer service that will allow me to hire CS reps and scale better.

In the meantime, we just need to deal with this the best we can. Sorry for the delays. But please know that eventually all refunds ARE processed.

Miles
 
Hey All

All tickets have been closed and refunds granted. Please open another one if there is still a problem.

FYI, the reason I haven't hired a support person yet is because there is no way to do so without giving them 100% unfettered access to our billing system. Obviously I can't do that. I am hiring multiple developers right now to work on the new version of Proxy51, which should be out in the next 2 months. It will include much easier refund and cancellation options for customers, and it will have an interface for customer service that will allow me to hire CS reps and scale better.

In the meantime, we just need to deal with this the best we can. Sorry for the delays. But please know that eventually all refunds ARE processed.

Miles

Refund received.

Hopefully next time you "update" your service you could give us a free trial, as we would be happy to test if your product does what promised.

See you next time.
 
Proxies are good, no doubt. However, gotta cancel my subscription and will be back for more once I start my next campaign. Please keep me updated with my subscription cancellation. Thank you!
 
You should really disable this thread until your system actually works. Took until today to get all proxy to even show live and still about 30 of 100 do not work properly. Refund Transaction ID # 7WP307285M5262103
 
Almost 2 months have passed and still no refund. If you can't provide the service, Close the thread and refund the money. I am attaching Snapshot of statement of my vcc. My proxy51 username is vivekcool789.

REFUND ASAP or a SHITLISTing.

Screenshot_2.jpg
 
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