bloggenJoe
Registered Member
- Aug 30, 2012
- 67
- 21
They do a great job, ive ordered over 120 articles. Made another order for 50 X 600 Word Article.
Permanently Closed Marketplace Sales Thread
- Thread starter NatashaNixon
- Start date
- Status
SerpEvil
Elite Member
- Jan 1, 2012
- 1,520
- 463
i agree but what about me,i never can order cos everyday i get same message
NatashaNixon
Elite Member
- Apr 2, 2012
- 4,077
- 710
To everyone concerned about the site being down right now:
First of all, I'd just like to let everyone know that we'll be back up and open on the 8th (Saturday) and taking new orders.
I'd like to start off by saying that the last thing I want to do is turn business away. It would have been easier to disregard the expectations and needs of my customers and keep the site open in order to cash-in on the massive new surge of orders coming through. That would have been the easy thing to do, but not the right thing to do. I really do pride myself on offering business like dedication and professionalism mixed with a human touch that is rare to find in BST threads nowadays. The way I approach every order is with the mindset that I want to have 100% of my customers becoming return purchasers -every single one. Although that's impossible to happen, having that frame of mind isn't only the best thing from a purely business perspective but also serves as a great ethical guide toward making the right decisions for both myself and customers.
To break it down, I closed the site for 3 days for a two-fold reason;
1. We had a huge surge of orders during the past week that was beyond our capacity
2. We're also testing a new backend system out for our writers to make both my and their own work easier. Unfortunately some bugs did pop up that risked causing additional delays on top of the surge of new orders if the form wasn't closed down temporarily.
The bottomline is, had I kept the form open and allowed orders through, all of those customers would be facing significant delays and a possible drop in quality as our writers would face even more pressure due to the extra volume. Ask yourself these questions;
If you were the customer of that business, would you really be satisfied if you were able to place an order but met with a subpar experience afterwards consisting of delays and a drop in quality? Would that be a business you'd return to? What would that say about my business if I took your money knowing that I wouldn't be able to meet your expectations?
The answers to all those questions are what underlined my decision to close the order form for these 3 days.
Now contrary to what might be assumed, we weren't just lollygagging around during those 3 days that we were closed. On the contrary, both me and my writers have been working around the clock -processing, completing and returning orders and interviewing, training and hiring new writers to make sure we can open back up again stronger than ever.
As I actually vet writers (to validate their location and native language) and actually test and train them before allowing them to touch any of my customers orders, the process isn't as quick as it may seem. There is a lag time between an increase in demand from customers and my ability to meet that demand with more writers.
@ scrapeboxuser2012
Hi,
I'm sorry about the inconvenience. As you can see, the last thing I want to do is turn a customer away. I hope you understand and I really would love to keep doing business with you. I'll be open tomorrow (Saturday) and if you still have content that needs to be written, please feel free to email me after placing your order and I'll make sure to prioritize your order. I'm sorry about the inconvenience this might cause anyone, and thank you everyone for the patience!
First of all, I'd just like to let everyone know that we'll be back up and open on the 8th (Saturday) and taking new orders.
I'd like to start off by saying that the last thing I want to do is turn business away. It would have been easier to disregard the expectations and needs of my customers and keep the site open in order to cash-in on the massive new surge of orders coming through. That would have been the easy thing to do, but not the right thing to do. I really do pride myself on offering business like dedication and professionalism mixed with a human touch that is rare to find in BST threads nowadays. The way I approach every order is with the mindset that I want to have 100% of my customers becoming return purchasers -every single one. Although that's impossible to happen, having that frame of mind isn't only the best thing from a purely business perspective but also serves as a great ethical guide toward making the right decisions for both myself and customers.
To break it down, I closed the site for 3 days for a two-fold reason;
1. We had a huge surge of orders during the past week that was beyond our capacity
2. We're also testing a new backend system out for our writers to make both my and their own work easier. Unfortunately some bugs did pop up that risked causing additional delays on top of the surge of new orders if the form wasn't closed down temporarily.
The bottomline is, had I kept the form open and allowed orders through, all of those customers would be facing significant delays and a possible drop in quality as our writers would face even more pressure due to the extra volume. Ask yourself these questions;
If you were the customer of that business, would you really be satisfied if you were able to place an order but met with a subpar experience afterwards consisting of delays and a drop in quality? Would that be a business you'd return to? What would that say about my business if I took your money knowing that I wouldn't be able to meet your expectations?
The answers to all those questions are what underlined my decision to close the order form for these 3 days.
Now contrary to what might be assumed, we weren't just lollygagging around during those 3 days that we were closed. On the contrary, both me and my writers have been working around the clock -processing, completing and returning orders and interviewing, training and hiring new writers to make sure we can open back up again stronger than ever.
As I actually vet writers (to validate their location and native language) and actually test and train them before allowing them to touch any of my customers orders, the process isn't as quick as it may seem. There is a lag time between an increase in demand from customers and my ability to meet that demand with more writers.
@ scrapeboxuser2012
Hi,
I'm sorry about the inconvenience. As you can see, the last thing I want to do is turn a customer away. I hope you understand and I really would love to keep doing business with you. I'll be open tomorrow (Saturday) and if you still have content that needs to be written, please feel free to email me after placing your order and I'll make sure to prioritize your order. I'm sorry about the inconvenience this might cause anyone, and thank you everyone for the patience!
I just wanted to say that I ordered 5 articles and I thought they were all very well written. Just a quick skim through and had to make very minimal changes (fund to fun, gambut to gambit). I was part of the batch that experienced the delay in ordering, and while that was a little disconcerning, I believe NatashaNixon handled this very well upon contacting me. So I definitely will be using this service in the future, would recommend for its quality + customer service.
busaboss
Power Member
- Apr 5, 2012
- 768
- 183
Hi Natasha, I ordered another 800 word article. Can you assign it to the one who made my last order of -- XXXX9432SK098315L ? I liked the work.
Here's the Unique Transaction ID #XXXX3644GW0430946
The last 2 articles I ordered are both awesome. I hope you'll continue providing great service.
Let me know the TAT. Thanks!
Here's the Unique Transaction ID #XXXX3644GW0430946
The last 2 articles I ordered are both awesome. I hope you'll continue providing great service.
Let me know the TAT. Thanks!
NatashaNixon
Elite Member
- Apr 2, 2012
- 4,077
- 710
Received my 10 articles back from Natasha, and again they were even better than I was expecting.
The quality is better than many others that charge twice as much, and the articles from Natasha are even SEO optimized. I have very little, if any, changes to make to them. They rank great in Google also.
Congrats on another great job Natasha.
The quality is better than many others that charge twice as much, and the articles from Natasha are even SEO optimized. I have very little, if any, changes to make to them. They rank great in Google also.
Congrats on another great job Natasha.
NatashaNixon
Elite Member
- Apr 2, 2012
- 4,077
- 710
Thanks, PM replied
Thanks! Delivery by WED 10PM EST
Thanks, delivery will be TUES 10PM EST
dollarjames
Regular Member
- Jun 26, 2010
- 244
- 24
Just ordered 7 articles for some high quality blogs. (transaction id xxxxxxxxxxxxx841M).
NatashaNixon
Elite Member
- Apr 2, 2012
- 4,077
- 710
Thanks! Delivery by TUES 10PM EST
Thanks! You can expect delivery in 1-2 days
Thanks, delivery will be tues 10PM EST or earlier
- Status