NatashaNixon
Elite Member
- Apr 2, 2012
- 4,077
- 710
Hi,
Your picture is a complete distortion of what actually happened.
You placed an order last week, which we ended up sending to our best writer -the writer in question has never received a negative review before. You did not initially contact me about your dissatisfaction with the results of the order. Instead you proceeded to post a negative review in this thread. We provide no questions asked refunds anyway, so you could have easily contacted us directly to request a no-hassle refund without holding your review "hostage".
Fast forward to now and you proceeded to place another order with me. I was not aware that the order had been made by you (we receive over 150 order a day) until you contacted me through skype and said QUOTE: "I only ordered because you gave me a refund on the other articles" The peculiarity of that comment prompted me to take a closer look at the order and I realized that the order you were not happy with before was sent to the same writer (our best writer with seniority status). Based on your previous experience I decided to refund your order despite having already processed your order and it being scheduled for delivery.
No hassles. Just a clean refund.
You mentioned -"Natasha" has some crappy customer service" I'm not sure what more any business can do than provide unhappy customers with no hassle, no question refunds. When refunds lead to a poor review about ones customer service, it really does boggle the mind.
What I find questionable is why you would order from a service that you were so unhappy with in the past -when I asked you that very thing through skype your reply was along the lines that you were able to fix the articles before. Perhaps that may be, but you received those articles free of charge, so you were essentially insinuating that it doesn't matter whether you like our work or not, you can just refund at any time, fix the content and keep it for free. Rinse and Repeat.
Really, there isn't anything I could have done differently -I provided you a refund because I did not believe that we would be able to satisfy your needs. I didn't haggle you or lead you on. I provided a refund right away when I realized your order history with us in the past.
Natasha.
Your picture is a complete distortion of what actually happened.
You placed an order last week, which we ended up sending to our best writer -the writer in question has never received a negative review before. You did not initially contact me about your dissatisfaction with the results of the order. Instead you proceeded to post a negative review in this thread. We provide no questions asked refunds anyway, so you could have easily contacted us directly to request a no-hassle refund without holding your review "hostage".
Fast forward to now and you proceeded to place another order with me. I was not aware that the order had been made by you (we receive over 150 order a day) until you contacted me through skype and said QUOTE: "I only ordered because you gave me a refund on the other articles" The peculiarity of that comment prompted me to take a closer look at the order and I realized that the order you were not happy with before was sent to the same writer (our best writer with seniority status). Based on your previous experience I decided to refund your order despite having already processed your order and it being scheduled for delivery.
No hassles. Just a clean refund.
You mentioned -"Natasha" has some crappy customer service" I'm not sure what more any business can do than provide unhappy customers with no hassle, no question refunds. When refunds lead to a poor review about ones customer service, it really does boggle the mind.
What I find questionable is why you would order from a service that you were so unhappy with in the past -when I asked you that very thing through skype your reply was along the lines that you were able to fix the articles before. Perhaps that may be, but you received those articles free of charge, so you were essentially insinuating that it doesn't matter whether you like our work or not, you can just refund at any time, fix the content and keep it for free. Rinse and Repeat.
Really, there isn't anything I could have done differently -I provided you a refund because I did not believe that we would be able to satisfy your needs. I didn't haggle you or lead you on. I provided a refund right away when I realized your order history with us in the past.
Natasha.
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