Has anyone been SCAMMED by SPYFU.com?
- Thread starter goodseoman
- Start date
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goodseoman
Power Member
- Jul 1, 2010
- 612
- 344
me too. the owner may not realize this
SpyFuDanielle
Newbie
- Mar 5, 2013
- 3
- 0
I've resolved the issue and found the delinquent e-mails, and sent both the full refund receipt and a follow-up e-mail to your account.
Again, as the head of our Customer Service, I take full responsibility for our delinquency here. This should not have happened and you have every right to be upset. Our owner is aware of this issue, and has been following it closely. If you wish to contact him, you can send an e-mail to him using 'mike' as the prefix. Now that I have your proper e-mail, I will also pass it along to him.
Please let us know if you have any further issue, as well.
Again, as the head of our Customer Service, I take full responsibility for our delinquency here. This should not have happened and you have every right to be upset. Our owner is aware of this issue, and has been following it closely. If you wish to contact him, you can send an e-mail to him using 'mike' as the prefix. Now that I have your proper e-mail, I will also pass it along to him.
Please let us know if you have any further issue, as well.
luxlyangels
Registered Member
- Feb 18, 2013
- 91
- 18
lazy scam LOL
luxlyangels
Registered Member
- Feb 18, 2013
- 91
- 18
O i see it has eben resolved .
Makes me wonder if he didnt come to BHW if the issue would ever be resolved .
How about those people who do not know about BHW and whose emails are ignored like the OP ?
Makes me wonder if he didnt come to BHW if the issue would ever be resolved .
How about those people who do not know about BHW and whose emails are ignored like the OP ?
I?m Mike Roberts, Founder and CEO of SpyFu.
Thanks to the OP for bringing this to our attention. I?d like to reiterate Danielle?s apology; it was our oversight ? we have absolutely no intent to take any money you don?t want us to have. I am sorry that we missed your emails; it was a combination of Spam filters and a very high volume of emails we manually sift through ( our support email address has been around as a publicly facing address for 7 years, and is on every spammer?s list).
Our cancellation policy is simple: We will never be dicks.
Unfortunately, it?s not: ?We will never make a mistake.?
At SpyFu, if you want to cancel by email, you can. If you want to cancel by Phone, Twitter, Facebook, Livechat ? those are all available to you. You can send me a personal letter to our physical address in Scottsdale, AZ.
Of course, like many websites, you can cancel from within the ?My Account? tab at the top of every page.
Apparently, you can also cancel by posting something to a Forum (or blog) ? and when Google Alerts tells us about it, we?ll get a hold of you.
*Here?s the thing:*
No matter how you cancel we?ll never, ever try to hold on to your money. Even if you forget to cancel and get in touch with us after the fact. We?ll issue a refund, or give you a credit ? whatever. Even if it?s more than just the last billing cycle. That?s an explicit policy, btw, and I reference it in that video you link to in your original post.
There are no forms, questions asked, no faxing your driver's license, no blood tests
So, the longer form of our cancellation policy is: 30 Day money back guarantee. Cancel anytime. Any reason. No contracts. No questions. Seriously, we?re not dicks.
Our policy is more customer friendly than any I?ve ever experienced, which is the goal.
Personally, I think that there are essentially two ways to make money:
1. Create value.
2. Take advantage of people?s weaknesses.
I, and by extension my company, will never and have never engaged in the latter. It?s my philosophy, and I?ve absolutely passed up millions of dollars in revenue by following it.
At the end of the day, I get pride and satisfaction from what we?ve built and continue to build. The money is a measure of how good a job we?re doing ? or not.
I have zero respect for anybody that would scam, or in any other way take money they didn?t earn. Those people are everywhere, so I understand and sympathize with this thread. But, that?s not me; that?s not my company.
When you cancel, it sucks because we obviously failed to show value for you. But, it?s a feedback loop we value ? and we?re going to work hard to integrate your feedback and create more value next time.
While I?m on the subject of *only* making money by creating value: SpyFu has been around for 7 years. Before SpyFu, and GoogSpy before that if you wanted to know which keywords your competitors rank on or buy, you?d have to guess and check. We invented the concept, a genre that has been successfully copied by more than one competitor.
But, we continue to innovate and create more value. For the last 6 years we?ve been collecting organic ranking data on the Top 50 ranks (2.5x more depth than our competitors).
Just Tuesday we released a new tool that lets you see how a Domain or Url ranked on any keyword any time in the last 6 years. Furthermore, we overlaid Google?s algorithm updates on the timeline so you can see at a glance if it was Panda #21 or the EMD Update that caused a site?s rankings to tank. [spyfu.com/ranking]
I am super-excited about that tool. Next week, we?ll release something else we think is awesome. And we?ll never stop.
But, we?re listening. If you have any ideas for how we can improve, we?d love to hear them. We aren?t perfect, but we try to get better every day. Our passion is solving your problems.
And when say ?your? I mean, you hardcore black hat mofos.
Thanks again for showing us at least one way we could improve.
Cheers,
Mike Roberts
Founder and CEO, SpyFu
Thanks to the OP for bringing this to our attention. I?d like to reiterate Danielle?s apology; it was our oversight ? we have absolutely no intent to take any money you don?t want us to have. I am sorry that we missed your emails; it was a combination of Spam filters and a very high volume of emails we manually sift through ( our support email address has been around as a publicly facing address for 7 years, and is on every spammer?s list).
Our cancellation policy is simple: We will never be dicks.
Unfortunately, it?s not: ?We will never make a mistake.?
At SpyFu, if you want to cancel by email, you can. If you want to cancel by Phone, Twitter, Facebook, Livechat ? those are all available to you. You can send me a personal letter to our physical address in Scottsdale, AZ.
Of course, like many websites, you can cancel from within the ?My Account? tab at the top of every page.
Apparently, you can also cancel by posting something to a Forum (or blog) ? and when Google Alerts tells us about it, we?ll get a hold of you.
*Here?s the thing:*
No matter how you cancel we?ll never, ever try to hold on to your money. Even if you forget to cancel and get in touch with us after the fact. We?ll issue a refund, or give you a credit ? whatever. Even if it?s more than just the last billing cycle. That?s an explicit policy, btw, and I reference it in that video you link to in your original post.
There are no forms, questions asked, no faxing your driver's license, no blood tests
So, the longer form of our cancellation policy is: 30 Day money back guarantee. Cancel anytime. Any reason. No contracts. No questions. Seriously, we?re not dicks.
Our policy is more customer friendly than any I?ve ever experienced, which is the goal.
Personally, I think that there are essentially two ways to make money:
1. Create value.
2. Take advantage of people?s weaknesses.
I, and by extension my company, will never and have never engaged in the latter. It?s my philosophy, and I?ve absolutely passed up millions of dollars in revenue by following it.
At the end of the day, I get pride and satisfaction from what we?ve built and continue to build. The money is a measure of how good a job we?re doing ? or not.
I have zero respect for anybody that would scam, or in any other way take money they didn?t earn. Those people are everywhere, so I understand and sympathize with this thread. But, that?s not me; that?s not my company.
When you cancel, it sucks because we obviously failed to show value for you. But, it?s a feedback loop we value ? and we?re going to work hard to integrate your feedback and create more value next time.
While I?m on the subject of *only* making money by creating value: SpyFu has been around for 7 years. Before SpyFu, and GoogSpy before that if you wanted to know which keywords your competitors rank on or buy, you?d have to guess and check. We invented the concept, a genre that has been successfully copied by more than one competitor.
But, we continue to innovate and create more value. For the last 6 years we?ve been collecting organic ranking data on the Top 50 ranks (2.5x more depth than our competitors).
Just Tuesday we released a new tool that lets you see how a Domain or Url ranked on any keyword any time in the last 6 years. Furthermore, we overlaid Google?s algorithm updates on the timeline so you can see at a glance if it was Panda #21 or the EMD Update that caused a site?s rankings to tank. [spyfu.com/ranking]
I am super-excited about that tool. Next week, we?ll release something else we think is awesome. And we?ll never stop.
But, we?re listening. If you have any ideas for how we can improve, we?d love to hear them. We aren?t perfect, but we try to get better every day. Our passion is solving your problems.
And when say ?your? I mean, you hardcore black hat mofos.
Thanks again for showing us at least one way we could improve.
Cheers,
Mike Roberts
Founder and CEO, SpyFu
LOL. Thanks Z0mbie. Check back over the next several months. We're re-inventing everything including the UI.
ShadeDream
BANNED
- Nov 27, 2008
- 2,296
- 5,536
That escalated quickly.
the_demon
Elite Member
- Nov 23, 2008
- 3,220
- 1,604
@SPYFU GUYS:
Have you seen your reputation lately... (Horrific)
http://www.mywot.com/en/scorecard/spyfu.com?utm_source=addon&utm_content=rw-viewsc
Now take a look at your competitors reputation (Excellent):
http://www.mywot.com/en/scorecard/semrush.com?utm_source=addon&utm_content=rw-viewsc
Have you seen your reputation lately... (Horrific)
http://www.mywot.com/en/scorecard/spyfu.com?utm_source=addon&utm_content=rw-viewsc
Now take a look at your competitors reputation (Excellent):
http://www.mywot.com/en/scorecard/semrush.com?utm_source=addon&utm_content=rw-viewsc
howard_hughes
Elite Member
- Jul 23, 2009
- 5,066
- 3,738
their response is slow but they are not a scam, they will take 10-25 days for refund
Post on their twitter, send them an email (5-6 times), post on their FB, and skype too
Thats how I got my refund
Post on their twitter, send them an email (5-6 times), post on their FB, and skype too
Thats how I got my refund
goodseoman
Power Member
- Jul 1, 2010
- 612
- 344
good job as a CEO, Mike. dont forget to thanks me for giving you a chance to advertise your new release.
i got my $158 back
@howard: i was so happy if i could get the refund within 30 days (not just 20 days like you)
thanks everyone for inputs
thread closed
i got my $158 back
@howard: i was so happy if i could get the refund within 30 days (not just 20 days like you)
thanks everyone for inputs
thread closed
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