richlondon18
Junior Member
- Jan 8, 2009
- 142
- 29
Just a slight word of warning for anyone purchasing this product. Be very aware if you decide like me to be a dumb ass and ignore the trial offer and just buy it you will not be able to get a refund.
After 48 hrs of testing I contacted santos to ask for a refund because imho there is a larger learning curve than I expected and have time for and he told me I couldn't have one. He said
"You can see it says, "Please note that we are not accepting refunds/chargebacks since we offer a demo version of this software that you can download and test. A fraudulent order will result in a none working license and is only a wast of time for both of us. Contact us if you have further questions to our refund policy."
Now I do not remember seeing it when I ordered because apparently it is on the order page and not the sales page. I am sure it is there bit once I have decided to buy something I just buy it and probably had the blinkers on.
Santos suggested I contact Sven so I did and his response was that because so much seo software gets pirated he didn't give refunds because he cannot take the refund fees?? I would have been happy to pay him the refund fee!
And also he said "You do not need to watch videos, simply click NEW, choose the platforms and enter content."
If that was the case I wouldn't have been asking for a refund, I have used most seo tools over the years and am not a newbie to seo software but I found it difficult getting it to work the way I wanted.
Now I am sure it does work if you have the time to learn it but I simply don't.
To cut a long story short, my dumb fault for not noticing the warning on the order page. I have never had this problem before on BHW but then again I have never asked for a refund of any of the products I have bought, lol
Anyway just wanted to make sure nobody else here did anything as stupid as me and make sure you check for the refund, or the lack of refund warnings on the order page and not the sales blurb.
After 48 hrs of testing I contacted santos to ask for a refund because imho there is a larger learning curve than I expected and have time for and he told me I couldn't have one. He said
"You can see it says, "Please note that we are not accepting refunds/chargebacks since we offer a demo version of this software that you can download and test. A fraudulent order will result in a none working license and is only a wast of time for both of us. Contact us if you have further questions to our refund policy."
Now I do not remember seeing it when I ordered because apparently it is on the order page and not the sales page. I am sure it is there bit once I have decided to buy something I just buy it and probably had the blinkers on.
Santos suggested I contact Sven so I did and his response was that because so much seo software gets pirated he didn't give refunds because he cannot take the refund fees?? I would have been happy to pay him the refund fee!
And also he said "You do not need to watch videos, simply click NEW, choose the platforms and enter content."
If that was the case I wouldn't have been asking for a refund, I have used most seo tools over the years and am not a newbie to seo software but I found it difficult getting it to work the way I wanted.
Now I am sure it does work if you have the time to learn it but I simply don't.
To cut a long story short, my dumb fault for not noticing the warning on the order page. I have never had this problem before on BHW but then again I have never asked for a refund of any of the products I have bought, lol
Anyway just wanted to make sure nobody else here did anything as stupid as me and make sure you check for the refund, or the lack of refund warnings on the order page and not the sales blurb.