That's absolutely true what scotlad and other people are saying in here about keyword scout. You're constantly writing about buying software and handling support requests, but what we all want is the software to be working the way it's supposted to be. Because at the moment it's looking like a dead software that you're supposing to sell.
I went with you through the forum thread and uploaded on youtube exact error the software is having (I am even not supposed to do it - you should pick such errors before anyone would saw them) and after such a long time nothing really has been made.
I would like as well post the youtube error video in this thread, so all community could see the problem, but I have some problem with sending links on the forum - could somebody able to post links on the forum PM? I'll send you video I made of keyword scout and posted on their forum long time ago.