nuaru. one look at your english forums should tell you your problem. Very few english users bother to post on your forums. the support is not timely, posts can go for days until they are answered. also, the activity on there shows that new posts arent created every hour with lots of user activity like here. realize, there are days between new posts. DAYS. that says something to me.
This is a lie, everyone can go to our forum and make sure that it is very active.
As an US english customer, i all but gave up on your product because you dont have your shit together. i left support tickets with staff when i first bought MP and it took a week for you guys to follow up on it. Your support sucks (sorry).
The documentation was missing six months ago when i bought mp. programs were missing. there were very few videos available. it was like being handed keys to a russian spaceship with no operators manual.
We have a 14-days free demo + 30-days money back guarantee. You have 44 days in total to understand if the software suits your needs. Why did you allow yourself to suffer if everything was so bad for you? You had to ask for a refund, really.
seriously, you should do your customers a favor and hire a professional to get an english manual written. one that is very complete. one a reference and the other a tutorial on how to use it to get people up and running.
The learning curve is steep and you obviously know that. you arent doing yourself and your product a favor in english markets without proper means of communication - whether you realize it or not.
Our program is not for everyone. It is very powerful. In order to have such an amount of features it has to be complex. If you need a simple program with several buttons - no problems with that. This forum section is full of them. They do some job. But at the same time they are doing the same job for many other users. As a result, you share profits with all other users.
ZennoPoster gives personality to your work, but to achieve this you need to take the time to study it. And not all users can do this, really. That's why we have a demo version and money back guarantee.
Unfortunately, no one would say "the program is too complicated for me," people will not admit that kind of things even to themselves. It is easier to blame us, our support, our forum, our manuals.
Here, one of our members made a good instructional videos (thanks, drvosjeca). There are 21 videos for 5-20 minutes. Not to mention our text and video tutorials, our support, who respond quickly (and if you do not get answer for a long time, please contact me by email
[email protected] and I'll check it)
What other BH SEO programs have so many training materials?
If the program is too complicated for you, if you do not have time to learn it, use the other tool. Reference materials will not help, they are not the cause.
The learning curve is steep and you obviously know that. you arent doing yourself and your product a favor in english markets without proper means of communication - whether you realize it or not.
use this criticism to improve your product. but as far as i am concerned, you should not be selling to US markets.
US visitors of this forum are not idiots, imbeciles, and they are not worse in anything than people from other countries. Practice shows that our US users are good when it comes to work in our program and they are quite active on our forum. But there are exceptions everywhere, not only among US customers.
Hi nauru;
When is code creator for ZennoPoster 4 coming out? Will purchase ZP when this addon is released.
Development of CodeCreator has highest priority for us at the moment. It will be ready soon