Following up again... I posted this in the help desk yesterday morning, but have received no response.
Order placed 10/22. Completion was slated for 10/28. I recognize that with the festival, things have gotten behind, and I get that. I asked for an update on 11/05, and was told it would be completed within the week.
It is now 11/15, over a week later, and I still have no completion. I have noticed a small bump in the serps, but not what I would expect for such a low competition keyword. My assumption is that there is still work being done, but could I get an updated ETA?
Also, if I may make a suggestion... change your listed TAT. If you think you can do something in a week, advertise it for 2 weeks. If you think you can do it in a month, advertise it for 45 days. Then, when you deliver it in a week or a month, the service is delivered ahead of schedule and you have very happy customers; when festivals or other unforeseen issues hit, you still deliver on time, and you have happy customers. That would save a lot of followup badgering from people like me, and it would save you from repeated posts detailing delays.
Just a thought.