VelocityServ
Regular Member
- Aug 31, 2007
- 317
- 226
We do have a no questions asked refund policy, but we've found that the vast majority of people asking for a refund usually have an issue that is an easy fix. Support shouldn't be taking 72 hours per response. While they are working (Mon-Fri) our average response time is 7 hours - this is something I track closely.
Well I posted here my issues on the 15th(Monday) and at the same time opened a support thread.. I've gotten 2 replies.. First one took 48 hours.. the second one 72.. It's unfortunate that you say you track a 7 hour response time closely since I have a significantly different experience proving you wrong as I would have gladly tried to work out the problems if that was the case.
Anyways, thanks for the reply I'll just wait for support to refund me.. I'll most likely try out a newer version down the road