- Aug 8, 2010
- 956
- 155
Dammit! I was pretty annoyed because I've only got questions about a $5 invoice at my admin email address, which I don't think is particulary urgent. Plus, we speak on another forum so I thought you coming to this one to complain was a bit unfair. I spoke to the person handling email support and they said there had been no emails at the support email address, however I've just looked myself and have found your email from the 9th, so I'm very sorry about that. That person isn't working for me anymore.
I do want to address a few things though, first, you say you've been waiting 4 days, in actual fact you first contacted me about this on the 9th, and I responded on this forum last night, which was the 11th, so really it's been 2 and a half days.
Also, we speak regularly on another forum, here:
http://seosunite.com/f2/seo-fightback-safe-blog-network-works-694/index10.html
We spoke the day after you emailed, but you didn't say anything about not having forum access. I'm very good at replying to support, on many forums, and via email and PM. Unfortunately my email guy let me down, which is disappointing when I try so hard to keep people happy and then I have people feeling the need to complain in public rather than sending me a PM.
You also said "there was no return to merchant button", which is how you get to the forum sign up page. This isn't true. I don't think it's even possible to disable the "return to merchant" link on paypal!
The other thing is that you're not happy that I haven't sent you a "full invoice". Understand that not every country has the same accounting laws as Hungary. But even in Hungary I'm sure you don't need invoices IMMEDIATELY, I don't think it's unfair to give me a few days to come up with a special invoice for you. I have an accountant but she's not full time and I won't make her stop what she's doing immediately to generate an invoice for a $5 trial. It's not urgent.
So I appreciate you have a legitimate complaint that your access email was not responded to. But there's no need to make stuff up, or make a mountain out of a molehill either.
I do want to address a few things though, first, you say you've been waiting 4 days, in actual fact you first contacted me about this on the 9th, and I responded on this forum last night, which was the 11th, so really it's been 2 and a half days.
Also, we speak regularly on another forum, here:
http://seosunite.com/f2/seo-fightback-safe-blog-network-works-694/index10.html
We spoke the day after you emailed, but you didn't say anything about not having forum access. I'm very good at replying to support, on many forums, and via email and PM. Unfortunately my email guy let me down, which is disappointing when I try so hard to keep people happy and then I have people feeling the need to complain in public rather than sending me a PM.
You also said "there was no return to merchant button", which is how you get to the forum sign up page. This isn't true. I don't think it's even possible to disable the "return to merchant" link on paypal!
The other thing is that you're not happy that I haven't sent you a "full invoice". Understand that not every country has the same accounting laws as Hungary. But even in Hungary I'm sure you don't need invoices IMMEDIATELY, I don't think it's unfair to give me a few days to come up with a special invoice for you. I have an accountant but she's not full time and I won't make her stop what she's doing immediately to generate an invoice for a $5 trial. It's not urgent.
So I appreciate you have a legitimate complaint that your access email was not responded to. But there's no need to make stuff up, or make a mountain out of a molehill either.