This is my review of his customer service only. I just spoke to newkid on Skype for about 30 minutes and I'm planning to make a purchase tomorrow. Excellent customer support and he also analyzed my website before hand to see if it was penalized. He assured me that he could rank up my keywords because it wasn't very competitive. He has ranked up much more competitive keywords.
He said my drop in serps was due to bad backlinks and leaving footprints. I wasn't penalized though. For a newb like me, I believe his service is great even though I haven't purchased it yet. I have never met a person so honest and was willing to invest 30 minutes of his time to teach me some basic SEO for free. He is a good person with a great service and I hope there is a spot available for me tomorrow.