Meathead,
I think you have a great product, but there are some pre-sales issues.
Here is my rant to a friend (on skype) about installing CLP v2:
I couldnt find the tutorial videos because they hide the link to those at the end of the user manual
and I found out that several things are already screwed up in my installation so CLP doesn't work until support fixes my issues on thier end
my license is tied to a specific domain/directory
and when you buy CLPv2 it asks you for that directory
but doesn't give you any advice to naming that directory
so I named it hxxp: //mysite com/contlock because I didn't know any better.
I found out AFTER purchase, from the tutorial videos they try to hide that you should not use the work "lock" in your directory name
so I just submitted a support ticket and am waiting for them to change my license key to match my new directory: hxxp: //mysite com/access
in addition, when I signed up, it asked me for what username I preferred
natually, I though they meant my login to my installation of CLP
but they used it for thier support forum as well! So, I can't post anything in thier forum or EVERYONE in the forum will see my login (a security risk) so that's messed up too. I submitted a support ticket to change that as well
IMHO, they need to do a LOT better job of documenting these items
Its SUPER annoying
[1:43:52 PM] so now I cannot continue working on this, because I screwed up my install so badly
[1:43:54 PM] until they fix it
[1:44:23 PM] This could have ALL been avoided with better documentation during the event where I filled out the order form
[1:44:52 PM] All they need to do is post a few links on thier order form saying "Click here for advice on what to do here"
[1:45:05 PM] and link to a page that tells me what to do