Hi Shelter she has managed to sort it out now thanks for your help.The other thing she is unsure of is the bit about setting up where you give so many bids away to qualify.
If she's a Diamond and she has purchased some VIP Bids, she needs to sign up for the 5cc or sometimes called the Customer Coop. The benefit is that your account will keep growning without stalling if you have the 5cc as a back-up for aquiring your customers. If you aren't subscribed to the 5cc, and haven't aquired any customers, don't have internal funds in the form of cash available or matrix commissions, then your account will stall and you will not be able to repurchase any more bids until you either sign up for the 5cc or get customers on your own. Remember, BIDS MUST BE GIVEN AWAY TO CUSTOMERS BEFORE THEY BECOME VIP POINTS. Being in the 5cc will handle all this for you automatically....WELL worth it in my opinion.
The first batch of 5 customers only costs $10 and then $10 for the next batch of 5customers. After this first batch of 10 customers at the discounted rate, the customer costs go up quite a bit. However, you will pay less if you are a 5cc subscriber. See below.
Non-5cc Customer Costs:
Silver Subscribers: $6/customer
Gold Subscribers: $4.50/customer
Diamond Subscribers: $3/customer
5cc Customer Costs:
Silver Subscribers: $5/customer
Gold Subscribers: $3.50/customer
Diamond Subscribers: $2/customer
To join the 5cc, go to the link in the Back Office that says "Join
The 5cc!"
However, all talk about costs aside, the biggest benefit of the 5cc to me is that you just don't have to WORRY about aquiring your retail customers.
I hope this helps.