Hello Brandon,
I very well understand your anger and frustration about the missing report.
Let me address the issues you mentioned in your post.
1. Missing report
We had sent the "missing" report on June 19th itself. If you remember, you had the same issue with receiving our emails, last time when you placed orders as well. If you want, I can arrange to resend the same email once again, so that you can have a look at the date we sent the first email.
Please check my post made on 25th June, just 2 days ago.
Quick Update :
We have delivered reports for all orders placed till June 15th 2011. However, we don't see many reports being downloaded by the clients.
If you had placed your order before June 15th and didn't receive your reports yet, please get in touch with me via PM or email.
As you can see, I had made a post about the reports just 2 days back, requesting clients to PM/email me if they haven't received the reports. If we had delayed with your orders placed on 9th, why would I go and post something like that?
I have sent you the download links through PM, so that you can have a look at the upload date.
2. Requested if we could refund payments
One of our PayPal accounts was put into limited status on April 23rd 2011. We had around $1k stuck there. They wanted us to provide certain documents such as shipping tracking details etc, which is only relevant to an e-commerce business. But that's how their default system works I think. We had sent multiple emails to PayPal about this, though we never received any meaningful reply even after 2 months.
The only way we could take out funds was to refund the payments came in during past 60 days and ask those clients to send it to another account. For this purpose, we had identified few clients who placed more than 1 order during this period and you were also on that list. That's the reason why Sherryl emailed you requesting if you could do this help. Since we didn't hear back from you, we thought you must be busy or on a vacation.
Now, how does that become unethical? We thought it was okay to ask for a help from a client whom we know for many months now. Please correct me if I miss out something here.
3. "Horrible customer support"
I didn't quite understand this part, as I searched all our mail boxes, including personal/business/support emails and I couldn't find any unanswered email from you. I just found the emails we sent you on 19th and 20th of June. But no replies to any of those emails.
Or did I not answer any PM's from you? I've checked this too, but couldn't found any unanswered PMs from you. Please let me know if there were any issue regarding customer support
4. Dead video URLs
We went through the URLs and some of them were dead while few were under process.
We have uploaded the corrected reports and have PM'd you the correct download links.
Let me know if you need my further assistance. I will get back to you as soon as I can.
Thanks
Tom
Maybe im the only one whos having problems here. When I placed an order 6/9, I was emailed days later asking if I could be refunded due to a paypal error. I received my report on 6/23. I placed 3 orders, but only received 2 reports. So where is my third report?
Furthermore, out of the 10 video posts; 4 were dead links making 6 valid. HOrrible customer support, and I dont recommend. Very unethical tactics on conducing business. Wont use again