Why CB Sucks for Vendors

[neo3187]

Ok now Is this My F***in fault if he did not recognize the transaction? Its clearly mentioned on the sales Page how the transaction will appear in the card statement...

Bloody scammer bought the product then this is why he is asking for a refund... the ticket is still open what should I reply??? I was thinking of saying "Its the cardholder's duty to safeguard his card details, it is not the fault of the CB Vendor or the Product." and simply denying the refund. What Say???

 

[myapps43]

Welcome to clickbank's liberal refund policy.

 

[neo3187]

Welcome to clickbank's liberal refund policy.

lol... its insane man... any advice for this situation?? the ticket is still open

 

[Deleted member 36594]

Welcome to the vendor side of Clickbank.
Approve it and ignore it.

If not, that S.O.B. will do a chargeback, which is even worst!
There's a penalty fee for Chargebacks.

 

[m0g0l]

Same thing happens with paypal. ;(

 

[Deleted member 36594]

To OP...

"a refund WAS granted".

 

[neo3187]

To OP...

"a refund WAS granted".

Theyve just written it, I dont see any Debit transaction... it will be closed automatically and the refund will be made, this is the second refund with this stupid reason . WTF is wrong with clickbank

 

[neo3187]

anymore inputs?

 

[Autumn]

That's just CB. The same problem exists for the affiliate - affiliates have refunds debited against their accounts as well.

Sounds like it's just a scammy customer, especially if it clearly states what the credit card statement reference is going to be. Used to get this all the time processing for porn sites - people would ring up or email all incensed about how they'd never sign up for "HugeCockShemales.com" and their credit card must been stolen / their computer was hacked etc, but really their wife just saw the credit card statement. Even if you can see that the same IP or ISP that sent the refund email logged in and downloaded your shit, you just grant the refund, eat the loss and move on. That 10% refund rate is just another cost of doing business.

Like BlackSeng said, online processors (not just CB) basically have to be liberal with refunds because otherwise the customers would just charge back, which results in big fees from the credit card companies (up to $150 per chargeback from Visa in some instances). Too many chargebacks can endanger your merchant account and your ability to process cards, so it's in CB's best interests to grant easy refunds.

 

[peet69]

thats because your ebook totally sucks, no offence though.

write an ebook with at least some rather good information, then you will have less refunds and maybe you should not promise anything on your salespage about your product whch is not true.

 

[neo3187]

thats because your ebook totally sucks, no offence though.

write an ebook with at least some rather good information, then you will have less refunds and maybe you should not promise anything on your salespage about your product whch is not true.

ofcourse it sucks for those who dont like taking action...

 

[ibwsw525]

It's really too bad that scammers get to keep the product PLUS get their money back. I like the way Templatemonster does their transactions. Some time ago I purchased a template from them using my cc. Before they even sent the link to download, they called me first to make sure the transaction was legit. That's how they avoid charge backs.

All pay processors should allow merchants to call customers to verify the purchase. In addition, refunds should not be given for digital downloads. It leaves no recourse for the merchant who loses out on their product and their money. However, there is a way to render digital downloads useless if the customer decides he wants the product for free and his money back as well.

 

[KlaAz0r]

you have these suckers, I made 150 sales on E-junkie with a 30$ ebook and I am swapping the clickbank soon. I try to keep a good relation ship with buyers to prevent this so far I have 2 refunds. Which is not bad

but the best is, give a refund ignore it and wait for the next sale

 

[ScrapeBoss]

I have had the same experience.

CB wont listen to you. The refund will be granted.

They will also debit you with $20 as penalty.

 

[neo3187]

I have had the same experience.

CB wont listen to you. The refund will be granted.

They will also debit you with $20 as penalty.

WAT!!?? $20 Penalty??? Bloody CB :zx11pisse ...

 

[KlaAz0r]

WAT!!?? $20 Penalty??? Bloody CB :zx11pisse ...

wtf?? 20$ penalty wooowww

 

[ScrapeBoss]

Yes. That's what makes it more painful.

Your loss = product price + chargeback penalty

WAT!!?? $20 Penalty??? Bloody CB :zx11pisse ...

 

[ScrapeBoss]

This is from the clickbank site. I've passed through it before.:

Revoked Sales
A purchase is revoked if the customer's bank later claims the purchase was unfunded, unauthorized or fraudulent. Revoked sales cost ClickBank money and harm our reputation as a reliable Product retailer. In these instances, we charge the Vendor $18 per revoked or charged back sale. ClickBank reserves the right to charge increased fees per credit card chargeback, up to $100, if a publisher's products generate in excess of 1% chargebacks in any 90-day period.

These practices can help prevent revoked sales:

1. Remind the customer that your Product brand name will not appear on their credit card statement. Instead they will see the name of Product retailer "CLKBANK*COM".
2. Make it very easy for customers to contact you for technical support. Prominently display your email address on the page so that they can write it down. If you have a business phone number, provide them with that too.
3. Add your customer service email address and customer service phone number (if you have one) within your ClickBank account, as well, so that ClickBank can refer customers back to you if they contact us directly.
4. Let customers know that Product is backed by ClickBank's guarantee of quality customer service and that ClickBank will be happy to help them if there is any problem with their purchase

 

[OTrap]

Pain in the ass.

It's part of being a vendor, though.

I'm still trying to figure out how to make everything non-downloadable. Make everything available in a members area. Then, once 60 days hit, I'd want to send them a download link.

Problem is keeping people from sharing that link. Might have to change the page name constantly. Pain in the ass, but what can you do?

 

[ScrapeBoss]

Have a look at this: