Help - Google Ads failing affiliation with organization

[Evelines]

Has anyone come across an issue like this?


First they asked for organization email, I tried to use our organization's [email protected] . These emails were not accepted for some reason.

Now they're asking for a phone number and the one we use for the business was also not accepted.

Idk why, has anyone come across this before and overcome this bs?

 

[ricketycricket]

Yeah this is super common with verification systems. The support@ thing is your problem... most platforms block role based emails like support@, admin@, info@ etc cause they get flagged as shared/non personal. Try a normal looking one like firstname@yourdomain or just firstname.lastname@.

Phone wise, is the business number a voip or google voice type line? Those get rejected constantly. They usually want a real mobile carrier number. Had the same headache last year setting up a few accounts, swapped to a plain gmail + a personal mobile and it went thru instant.

Which platform is this btw? Some are way stricter than others.

 

[Evelines]

Yeah this is super common with verification systems. The support@ thing is your problem... most platforms block role based emails like support@, admin@, info@ etc cause they get flagged as shared/non personal. Try a normal looking one like firstname@yourdomain or just firstname.lastname@.

Phone wise, is the business number a voip or google voice type line? Those get rejected constantly. They usually want a real mobile carrier number. Had the same headache last year setting up a few accounts, swapped to a plain gmail + a personal mobile and it went thru instant.

Which platform is this btw? Some are way stricter than others.

Tried using my [email protected] but still was not accepted, I don't know why/

The number for the business is a voip so if there is no other way I might have to get another one for this.

 

[XSMMDoctor]

if name@domain is getting rejected too your whole domain might be flagged or the tld is blacklisted by them. happens a lot with newer domains or cheaper extensions. sometimes they just block the MX record provider if you're using something like zoho or a cheap hosting mail.

for the phone, yeah voip is dead for verification on most decent platforms now. you'll need a physical sim. just grab a cheap prepaid sim from a local store or use a non-voip rental service if you don't want to buy a physical card. what platform is this anyway? might help to know what we're dealing with.

 

[Evelines]

sometimes they just block the MX record provider if you're using something like zoho or a cheap hosting mail.

You mean blocked as in I wouldn't even get the email with the code from Google? Because I got their verification code but upon entering it, it gave me an error message about failing to be associated. Whatever that means. I'm thinking if I am getting the code in the first place could it even be a block?

what platform is this anyway?

Google ads

 

[SMM Junction]

google ads is a nightmare with verification lately. if you got the email code but it failed to associate, that's usually a session conflict. try doing it in a clean incognito window, sometimes google gets confused if you are logged into multiple gmails in the same browser. as for the phone, yeah voip is 100% dead on google ads now. you'll need a real sim. i usually just grab a cheap prepaid sim for a few bucks or use a non-voip sms service to get past it.