Nicenic suspended domain by competitors false complaint redacted using AI

[larteau20]

One of my domain on NiceNIC, got suspended due to a false abuse report from one of my turc competitor, and now the domain status is ClientHold.

He send just a message redacted by AI and domain go suspended.

how can nicenic suspend domain without any investigation or asking proof from the complaint ?

 

[larteau20]

@nicenic

 

[XIAO AGENCY]

@nicenic

probably another AI was reading the complain that was made with AI

 

[larteau20]

was made with AI

probably another AI was reading the complain that was made with AI

100% AI by concurrent i think nicenic is dead i will transfert all my domain to NJALLA

 

[larteau20]

Nicenic ads :
No Suspensions Without Proof

 

[Slips85]

Nicenic's approach to handling abuse reports is pretty questionable, it's clear they're relying too heavily on AI without any human oversight. The fact that a competitor can take down a domain with a vague message is a major red flag, and it's no surprise people are losing trust in them. What's even more ironic is their own ad saying "No Suspensions Without Proof" - doesn't seem like they're living up to that promise. I've seen similar issues with other registrars that over-rely on automation, it's a recipe for disaster. Transferring domains to a more reliable registrar like NJALLA might be a good move, at least they seem to have a better balance between tech and human review.

 

[AlfaStream]

My recommedation is move to bulletproof hosting.

 

[Ligma]

Why people trust randoms with their domains. I don't get it unless you are doing shady stuff.

If a legit company falsely ruins my domain, next day i am suing them for 1 million, and guess what i have 100 domains with legit companies and i have NEVER experienced that.

 

[AlfaStream]

Why people trust randoms with their domains. I don't get it unless you are doing shady stuff.

If a legit company falsely ruins my domain, next day i am suing them for 1 million, and guess what i have 100 domains with legit companies and i have NEVER experienced that.

Given the unrealistic nature of this claim I dont think this needs any more explaination. lol

 

[larteau20]

Given the unrealistic nature of this claim I dont think this needs any more explaination. lol

After 2 years with Dynadot, we switched to @nicenic because of their good reputation on the forums. Big mistake. I've asked them to release my domain so I can transfer it to another registrar — complete silence on their end.

 

[AlfaStream]

After 2 years with Dynadot, we switched to @nicenic because of their good reputation on the forums. Big mistake. I've asked them to release my domain so I can transfer it to another registrar — complete silence on their end.

If a company is selling on a forum like this knowing full well knowing blackhat seo is afood and then complains about conduct then they probably need to be prohibited from selling here permanently.

But thats just my opinion.

 

[larteau20]

Finaly nicenic give me the transfer code to transfer my domain to another registrar thanks guys for you support

 

[AlfaStream]

Finaly nicenic give me the transfer code to transfer my domain to another registrar thanks guys for you support

Congratulations on your new set of circumstances.

 

[abuse-master]

Classic registrar behavior. It's cheaper to 'suspend first, investigate later'. Hoping it does get resolved soon. Njalla is okay but have also recently been seizing domains (Tucows handles their abuse process). I'll recommend Trustaname or r01

 

[blackhatfixes]

One of my domain on NiceNIC, got suspended due to a false abuse report from one of my turc competitor, and now the domain status is ClientHold.

He send just a message redacted by AI and domain go suspended.

how can nicenic suspend domain without any investigation or asking proof from the complaint ?

This is truly amazing as I am in the same situation with NiceNIC and it happened this morning. The interesting fact is that the customer complained to @nicenic of not receiving refund when he never even requested one on our website. He soon recognized that he was wrong and applied for refund, he was refunded. Nicenic suspends our domain 24 hours later on the same issue, resolved and completed. This is very wrong! and here was I giving 5 stars on trustpilot a while ago when i got their email prompt. so sad they are now asking me to request review

 

[joepistriad]

what kind of message can be redacted by ai and still get a domain suspended immediately

 

[SafeDomains]

100% AI by concurrent i think nicenic is dead i will transfert all my domain to NJALLA

njalla so bad, they just ban every domain

 

[nicenic]

Hi everyone, this is NiceNIC.

We understand why this thread raised concerns. A domain status change such as ClientHold can seriously affect a project, and customers deserve a clear explanation of how abuse cases are reviewed.

To clarify one important point: NiceNIC does not place a domain on hold simply because someone sends a vague message, a competitor complaint, or an AI-written report. The format of a complaint is not what matters. What matters is whether there is reviewable and actionable evidence.

As an ICANN-accredited registrar, we are required under ICANN abuse obligations to receive abuse reports, review them, investigate them reasonably and promptly, and take proportionate action when there is actionable evidence of DNS Abuse, such as phishing, malware, botnets, pharming, or spam used to deliver those forms of abuse. At the same time, we also need to avoid unnecessary collateral damage and give domain holders a chance to respond when the situation allows.

We cannot discuss a customer’s specific abuse case, evidence, account records, or third-party report details in a public forum. That would not be fair to the domain holder, the reporter, or other affected parties. However, if any customer believes a report was false, incomplete, or already resolved, please open or update the related NiceNIC ticket with the domain name, case number, and supporting evidence. Our team can review the case internally and provide the next available step.

For this specific thread, we are glad to see the transfer code was later provided. We also accept that the communication around the case could have been clearer, and we will continue improving how we explain abuse review status, evidence requirements, and customer appeal steps.

NiceNIC’s goal is not to “suspend first and investigate later.” Our goal is to protect legitimate domain owners, respond properly to well-evidenced abuse, and meet our registrar obligations in a fair and documented way.

 

[nicenic]

Finaly nicenic give me the transfer code to transfer my domain to another registrar thanks guys for you support

Hi larteau20, thank you for confirming that the transfer code was provided.
We understand the process caused frustration, especially when a domain status change is involved. Even during an abuse review, the customer should still receive clearer status updates and available next steps. We will continue improving that part.
Just to clarify for readers: NiceNIC does not place a domain on hold simply because someone sends a vague complaint or an AI-written message. Domain-level action should be based on reviewable evidence, case context, and compliance review.

Classic registrar behavior. It's cheaper to 'suspend first, investigate later'. Hoping it does get resolved soon......

We understand the concern, but “suspend first, investigate later” is not the standard NiceNIC wants to follow.
As an ICANN-accredited registrar, NiceNIC has to review abuse reports reasonably and promptly. If there is actionable evidence of DNS Abuse, a registrar may need to take timely mitigation action. But the action should still be proportionate and based on the case context.
ClientHold is one possible mitigation way, not the only one. In some cases, notification, cleanup, additional evidence review, or escalation may be more appropriate. The goal should be to protect users from real abuse while avoiding unnecessary collateral damage to legitimate domain holders.

This is truly amazing as I am in the same situation with NiceNIC and it happened this morning. The interesting fact is that the customer complained to @nicenic of not receiving refund when he never even requested one on our website. He soon recognized that he was wrong and applied for refund, he was refunded. Nicenic suspends our domain 24 hours later on the same issue, resolved and completed. This is very wrong! and here was I giving 5 stars on trustpilot a while ago when i got their email prompt. so sad they are now asking me to request review

Hi blackhatfixes, thank you for sharing your case.
A refund dispute by itself is not the same as DNS Abuse. If your domain status changed after a report, the case may involve other information, or it may need to be reviewed again based on your latest evidence.
We cannot review or discuss a specific domain case in a public forum. Please update the related NiceNIC ticket with the domain name, case number, refund proof, and any evidence showing the issue was already resolved. Our team can review the actual case record and provide the next available step.

 

[DojaCat]

they suspend first, investigate later. it’s risk control, not fairness. if complaint hits certain flags, domain gets put on hold automatically. u need to submit proof and push support to lift it