DR Resolved @JerryTheCat vs. @KingofSMMcom

[SettingSun77]

@JerryTheCat Do you have any other evidence to present?

 

[JerryTheCat]

@JerryTheCat Do you have any other evidence to present?

Yes , when he sent the first account and I told him it's not working, this was the first screenshot he sent and I replied as being fake . The for second account , he never presented a screenshot . See proof here

 

[JerryTheCat]

You couldn't log in to your first account due to your own mistake, and we helped you because the account was still usable. We immediately changed the account. However, you changed the information a second time, rendering the account unusable. You didn't follow the rules, and the responsibility lies with you...

I also disagree with this . Proof is here . The first account was actually not activated . He did not replace because of my mistake . Proof below

 

[King_of_SMM]

You said the first account was problematic, but it wasn't We only renewed it for your benefit.

You approved the second account when we delivered it. But you messed it up again!

Sending a screenshot of the messed-up account and claiming they were guilty already proves your intentions.

I remind you again: We don't provide guarantees after login, and you yourself provided proof that you approved the guarantee. I have nothing more to say...

 

[SettingSun77]

@JerryTheCat @KingOfSMMcom I'm locking this thread for a short while as I assess the evidence. I'll re-open it with a verdict later on today.

 

[SettingSun77]

@JerryTheCat @KingOfSMMcom

My ruling on this is that the seller should refund 50% of the figure that the buyer asked for, which would be $17.50. This is to be refunded within 24 hours of this ruling being made or the seller could face further action.

After consulting with two fellow staff members, I came to the conclusion that there has been fault on both sides here. My opinion is that the buyer did not help their cause by not fully understanding the seller's policies beforehand, nor by allowing the seller to cajole them into admitting the issue with the accounts was their fault. In future they need to be far, far more diligent and careful with transactions. They were, at best, naive.

The seller conducted their business with a lack of professionalism and was consistently aggressive and elusive towards the buyer. They have continued this attitude during this dispute. Their excuse that this was down to the translation tool they are using did not convince us - many members have used such tools during disputes and have managed to come across far better than they did. While they claim no culpability in their products not working, I feel uncomfortable with any buyer who sells something and then washes their hands of it as soon as money is handed over. The seller needs to make some significant changes to their customer service practices and should be looking to build good relationships with clients rather than taking their money and running.

This dispute is over and my decision is final.

--------------------------------

Dispute Summary​

This dispute has been resolved in favour of neither party due to issues on both sides of the transaction. The seller may resume trading.

The dispute thread will remain live and is now open to commentary as rule 4 is no longer enforced in this thread.

Thread Open For Commentary​

 

[JerryTheCat]

Great decision though. Thanks for the final ruling @SettingSun77 . Would be more careful in further transactions

 

[King_of_SMM]

I will comply with the decision and do as requested, but I want to share the final piece of evidence I sent you via DM here. Since it's open to comments, everyone should see it. Thank you.

 

[King_of_SMM]

@JerryTheCat @KingOfSMMcom

My ruling on this is that the seller should refund 50% of the figure that the buyer asked for, which would be $17.50. This is to be refunded within 24 hours of this ruling being made or the seller could face further action.

After consulting with two fellow staff members, I came to the conclusion that there has been fault on both sides here. My opinion is that the buyer did not help their cause by not fully understanding the seller's policies beforehand, nor by allowing the seller to cajole them into admitting the issue with the accounts was their fault. In future they need to be far, far more diligent and careful with transactions. They were, at best, naive.

The seller conducted their business with a lack of professionalism and was consistently aggressive and elusive towards the buyer. They have continued this attitude during this dispute. Their excuse that this was down to the translation tool they are using did not convince us - many members have used such tools during disputes and have managed to come across far better than they did. While they claim no culpability in their products not working, I feel uncomfortable with any buyer who sells something and then washes their hands of it as soon as money is handed over. The seller needs to make some significant changes to their customer service practices and should be looking to build good relationships with clients rather than taking their money and running.

This dispute is over and my decision is final.

--------------------------------

Dispute Summary​

This dispute has been resolved in favour of neither party due to issues on both sides of the transaction. The seller may resume trading.

The dispute thread will remain live and is now open to commentary as rule 4 is no longer enforced in this thread.

Thread Open For Commentary​

Please send your USDT - ERC20 wallet number via DM so we can send you your payment... @JerryTheCat

 

[SettingSun77]

@JerryTheCat Please post a screenshot when you receive the refund.

 

[JerryTheCat]

@JerryTheCat Please post a screenshot when you receive the refund.

Alright

 

[JerryTheCat]

Address here?

 

[King_of_SMM]

Address here?

DM, please don't write here.

 

[King_of_SMM]

Payment has been sent. @SettingSun77

 

[JerryTheCat]

Checking

 

[JerryTheCat]

Checking

Received payment

 

[flprocess]

Fighting a customer over $35 for so long is bad business practice imho, even if he is wrong by your point of view. I would refund him (and don't do business with him again) just for my good name.

Cheers.