paymentsguy31
Newbie
- Oct 17, 2025
- 10
- 12
I use to work for Trustpilot a reviews company, you can ask me anything
I Used To Work For Trustpilot (AMA)
- Thread starter paymentsguy31
- Start date
- Feb 24, 2019
- 5,243
- 1,533
Is it real trustpilot offloading their Old reviews database for cost cutting ?
paymentsguy31
Newbie
- Oct 17, 2025
- 10
- 12
I didn't work directly with bot reviews but I can tell you the cases I was handling were 9/10 times human
paymentsguy31
Newbie
- Oct 17, 2025
- 10
- 12
This I have not heard about
hungry4f
Newbie
- Aug 14, 2020
- 34
- 20
I received a message about reviews on my company page
What are the odds this was auto-flagged vs someone from the team flagged our page and sent this?
The TP email warned that they might show a banner on our page saying that we get fake reviews if we continue to purchase reviews. What is the likelihood of that happening?
paymentsguy31
Newbie
- Oct 17, 2025
- 10
- 12
9/10 its auto-flag, I think they suck tbf - I would say the only way through is in. If you can go through manually verifying reviews, do it. If not take it as a warning, too many unresolved auto flags can lead to a banner appearing on your Company Profile
paymentsguy31
Newbie
- Oct 17, 2025
- 10
- 12
Answer tickets and live chats, ~60k bumped to ~75k until I left. Requirements was more focused on the people skills and soft-skill driven workers rather than technical skills I thought. Overtime though obviously those workers become experts in their respective responsibilities if new hires can survive handling new responsibilities
- Oct 28, 2020
- 11,663
- 14,626
hungry4f
Newbie
- Aug 14, 2020
- 34
- 20
Thank you. How can I close or resolve some of those auto flags? We dont pay trustpilot for anything right now - just have a free business page.
- Sep 10, 2010
- 11,811
- 26,653
Do they change/remove reviews for money?
hungry4f
Newbie
- Aug 14, 2020
- 34
- 20
Do you know of ways to remove scam reviews from a page if they are from people who never bought our service?
paymentsguy31
Newbie
- Oct 17, 2025
- 10
- 12
I would say be legit and a caveat to this, as long as it looks legit it is legit. How you get there is up to you
the greatest mystery, generally speaking companies are all about their money because of investors, of course there would be no bribery or blatant pay to remove reviews. But money flows my friend
Gotta go through their process, and as long as you have evidence to back it up, you're golden. Be "Legit" - thats why those removal companies ask for a lot, because its basically a bunch of people manually doing the process of verifying the review is legit or not. Whether white hat black hat, thats neither here nor there.
Last edited by a moderator:
- Sep 10, 2010
- 11,811
- 26,653
I agree. What has been your personal experience though? Have you seen anything like this during your “work”?
paymentsguy31
Newbie
- Oct 17, 2025
- 10
- 12
Nope, all been legit people or people gaming the system, but no take money to remove reviews. Also those teams were often segmented who did handle bot reviews and fake reviews. I wasn't part of that team, but those teams do actually take the time to review key components rather than automation. That comes from auto flag side, also I think AI is stupid and it is not a good look to use it in reviews but the world is no doubt going this way, and I have a feeling most workflows would be integrated with it
- Jan 17, 2015
- 5,263
- 4,956
This reminds me about those Matt Cutts AMAs, talking as if he knew anything about Google internally.
How this bro is going to know anything about ths massive b***s**t going behind the scenes of the TP giant?
At best he could talk about how his project manager was a rizzler in the Zoom chats.
How this bro is going to know anything about ths massive b***s**t going behind the scenes of the TP giant?
At best he could talk about how his project manager was a rizzler in the Zoom chats.
paymentsguy31
Newbie
- Oct 17, 2025
- 10
- 12
As a matter of fact, our project manager was a rizzler in the Zoom chats we were in about new products we were rolling out
andrew mapple
BANNED
- Jul 25, 2025
- 76
- 29
Can you please tell me when I try to do a verified review on Trustpilot, they send an email asking if I know the person who is verifying the review. I just want to ask: is it safe or not?
NewsAgency
Newbie
- Oct 26, 2025
- 33
- 12
Are you still around? I need help with a fake warning label that has been put on my company