@Facebook Agent BM &
@xiaoxiao110
I've conferred with the Dispute team about this dispute. Here's what we've decided.
It's your responsibility,
@Facebook Agent BM to make
@xiaoxiao110 whole. There are 2 reasons we're making this decision:
- Ultimately it's your responsibility to maintain your sales thread. As the business owner you need to make sure the info remains valid. If someone came and swiped the rug under you, it's not the fault of what should have been your customers. YOU should have been ahead of this by contacting support and getting everything changed over before the fallout. Not mopping up the aftermath. Now there's damage to repair.
- This resolution allows you to make good and keep your reputation in tact. Those that are watching these Disputes will know that they're dealing with someone who's trustworthy.
At the end of the day, it's your decision as to what you want to do with this. I will give you 24 hours to think this over. Please take the time to think and consider what you want to do. In these 24 hours I shouldn't see any posts from you anywhere else on the forum (as per the Dispute Resolution rules). You need to be focusing on these Disputes and only these Disputes.