What to do if client is late paying webhosting

[xReminisce]

but then I was worried about them hitting me legally for loss of earnings from the business?

what about your "legal loss of earnings"
mightaswell just have all web host provide free service then

if you dont pay your bills, you dont get your things
as simple as that
imagine if this was a business office, you dont pay ur electricity bills and rent, ur getting kicked out after an x notice
as simple as that.

 

[SilverClouds]

what about your "legal loss of earnings"

Yeah, that's the thing... Why you put yourself below your clients @homeriscool ? You're not their employee (and these have rights too), you're equal with them. Business to business, right?

 

[King Kong 259]

You're in a tough but common situation for freelancers and small service providers. Here's a breakdown of your legal and practical options:
1. Send a Final Written Reminder (Politely but Firmly)
2. Suspend the Web Hosting
3. Invoice Through a Collection Agency or Small Claims Court
4. void This Next Time

 

[rekres]

Hi all, I have a local client who is now overdue paying his webhosting bill.

He sent me a text the other week saying he wants to renew but he hasn't paid my invoice.

And he's not responding to anymore texts & emails.

There are no contracts involved here.

What do I do (legally)

legally you can cancel his website and forget about him, of course it can depend, but imo 100% he doesen't care about you and will just change the provider and f around with them, if people do care, they do pay or give a legit reason and timing, not just keep stuttering

 

[Nezuko Kamado]

Suspend the service but dont delete the account, give time to take his files if he does not want to revew the service.

 

[sanzsanz93]

Hi all, I have a local client who is now overdue paying his webhosting bill.

He sent me a text the other week saying he wants to renew but he hasn't paid my invoice.

And he's not responding to anymore texts & emails.

There are no contracts involved here.

What do I do (legally)

You be informativ and let them know the server will close down if they dont pay within 24 hours

 

[davids355]

If this happens to me I have a procedure in place to give several reminders, after which I just suspend the hosting. That normally facilitates payment.

I would also offer a payment plan for example paying it monthly rather than yearly (which is my default charge method).

The customer is always right in my eyes, but only if they are happy to be a customer in the first place (which requires paying your fee).

 

[homeriscool]

If this happens to me I have a procedure in place to give several reminders, after which I just suspend the hosting. That normally facilitates payment.

I would also offer a payment plan for example paying it monthly rather than yearly (which is my default charge method).

The customer is always right in my eyes, but only if they are happy to be a customer in the first place (which requires paying your fee).

I suspended the website and sent him a text message. He replied within 20 mins and he wasn't too happy.

(I moved to 12 months payment in full last year when they failed to pay me monthly.)

Now I'm actively trying to get him to go elsewhere but he said he wants to stay with me.

 

[davids355]

I suspended the website and sent him a text message. He replied within 20 mins and he wasn't too happy.

(I moved to 12 months payment in full last year when they failed to pay me monthly.)

Now I'm actively trying to get him to go elsewhere but he said he wants to stay with me.

I have a similar situation with a particular client who is late paying every year. I normally add a late payment fee and/or if a re-activation fee if I have to suspend and then unsuspend it.

Remember when you are running a business you are 100% in charge, you can tell the client what your terms are and if they don't like it, they don't have to be your client. I know its hard losing clients and (like I said before) almost always its best to do everything to keep your clients happy. However, when they are taking the piss, which it sounds like is happening in your case, you have to put your foot down.

 

[homeriscool]

I have a similar situation with a particular client who is late paying every year. I normally add a late payment fee and/or if a re-activation fee if I have to suspend and then unsuspend it.

Remember when you are running a business you are 100% in charge, you can tell the client what your terms are and if they don't like it, they don't have to be your client. I know its hard losing clients and (like I said before) almost always its best to do everything to keep your clients happy. However, when they are taking the piss, which it sounds like is happening in your case, you have to put your foot down.

Yes 100% taking the piss mate.

I have added a reactivation fee too.

And he still wants to stay with me!

I can't win.

I've said he's got until Friday to pay in full or all data will be erased from my server.

Thanks for all your assistance.

Do you have your own agency or just get clients through referrals?

 

[HenryObi]

Hi all, I have a local client who is now overdue paying his webhosting bill.

He sent me a text the other week saying he wants to renew but he hasn't paid my invoice.

And he's not responding to anymore texts & emails.

There are no contracts involved here.

What do I do (legally)

Depends on how long is the grace period. Assuming they've exceeded the grace period, back up their site content and shutdown their site. When they decide to pay, they should pay a late payment fee and the fee to cover for the extra step to backup their files.

 

[davids355]

Yes 100% taking the piss mate.

I have added a reactivation fee too.

And he still wants to stay with me!

I can't win.

I've said he's got until Friday to pay in full or all data will be erased from my server.

Thanks for all your assistance.

Do you have your own agency or just get clients through referrals?

I run an IT company and web design & hosting is one of the streams within my biz. But it’s mostly just an add on service that I end up providing to clients who already took up my other services.

 

[homeriscool]

I run an IT company and web design & hosting is one of the streams within my biz. But it’s mostly just an add on service that I end up providing to clients who already took up my other services.

Oh cool, that's handy to know.

Thanks for all your help.