Permanently Closed Marketplace Sales Thread

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I DO NOT recommend this service to anyone.

I visited the website on March 8 and proceeded to the payment page, where I paid using Apple Pay. After the payment, the website redirected me to the index page, and nothing happened. I checked the billing section — there was no record of any transaction, and no service was provided.

Assuming the payment didn’t go through, I purchased proxies from a competitor’s website instead. To avoid confusion, I immediately informed LunaProxy about the issue by sending them an email.

For three days, the transaction remained pending in my bank. Typically, pending transactions are automatically reversed by the fourth day if they’re unsuccessful. However, this time, the payment was confirmed, and after four days, LunaProxy support finally responded, saying my service was activated.

I explained that there was a bug on their website — I wasn’t supposed to wait four days for proxies — which is why I bought them elsewhere. I requested a refund.

Despite this, they refused, claiming I wasn’t eligible for a refund simply because the proxies were working.

I reiterated that the issue wasn’t about the proxies’ functionality but the website’s poor user experience — I wasn’t even able to access the proxies through their platform after payment.

Their refund policy didn’t account for website errors, and they showed no flexibility.
 

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artur241097 said:
I DO NOT recommend this service to anyone.

I visited the website on March 8 and proceeded to the payment page, where I paid using Apple Pay. After the payment, the website redirected me to the index page, and nothing happened. I checked the billing section — there was no record of any transaction, and no service was provided.

Assuming the payment didn’t go through, I purchased proxies from a competitor’s website instead. To avoid confusion, I immediately informed LunaProxy about the issue by sending them an email.

For three days, the transaction remained pending in my bank. Typically, pending transactions are automatically reversed by the fourth day if they’re unsuccessful. However, this time, the payment was confirmed, and after four days, LunaProxy support finally responded, saying my service was activated.

I explained that there was a bug on their website — I wasn’t supposed to wait four days for proxies — which is why I bought them elsewhere. I requested a refund.

Despite this, they refused, claiming I wasn’t eligible for a refund simply because the proxies were working.

I reiterated that the issue wasn’t about the proxies’ functionality but the website’s poor user experience — I wasn’t even able to access the proxies through their platform after payment.

Their refund policy didn’t account for website errors, and they showed no flexibility.
Click to expand...
Hello, I sent you a private message. Could you please leave your email?
 
artur241097 said:
I DO NOT recommend this service to anyone.

I visited the website on March 8 and proceeded to the payment page, where I paid using Apple Pay. After the payment, the website redirected me to the index page, and nothing happened. I checked the billing section — there was no record of any transaction, and no service was provided.

Assuming the payment didn’t go through, I purchased proxies from a competitor’s website instead. To avoid confusion, I immediately informed LunaProxy about the issue by sending them an email.

For three days, the transaction remained pending in my bank. Typically, pending transactions are automatically reversed by the fourth day if they’re unsuccessful. However, this time, the payment was confirmed, and after four days, LunaProxy support finally responded, saying my service was activated.

I explained that there was a bug on their website — I wasn’t supposed to wait four days for proxies — which is why I bought them elsewhere. I requested a refund.

Despite this, they refused, claiming I wasn’t eligible for a refund simply because the proxies were working.

I reiterated that the issue wasn’t about the proxies’ functionality but the website’s poor user experience — I wasn’t even able to access the proxies through their platform after payment.

Their refund policy didn’t account for website errors, and they showed no flexibility.
Click to expand...
Hello!

Thank you for contacting the Lunaproxy customer service team and sincerely thank you for your feedback. We have verified your payment and confirmed that your payment on [9th] has been successfully received. The customer service staff also responded to your emails one by one

Regarding the payment failure you mentioned, it may be because you are viewing the wrong location. You can check the traffic arrival status by following the steps below:

Log in to the Lunaproxy account.

Click the account in the upper right corner to enter the "Instrument Panel".

In the "Overview" page, you can see the usage and remaining status of the corresponding package.

It should be noted that the "Lunaproxy Wallet" you are viewing is a function for pre-recharge to purchase IP or GB traffic, which is different from viewing the purchase receipt status.

If you still have any questions during use, please feel free to contact our customer service team, we will serve you wholeheartedly!

Thank you again for your understanding and support, and wish you a happy use!
 
I DO NOT recommend this service to anyone.

I purchased a residential proxy with a 50 GB limit for my social media work. However, when I tried to use it, I realized that the IP addresses were banned by Instagram, and their spam scores were extremely high. I emailed them to request a refund, and they asked me for proof. Even though I provided the evidence, I haven’t received any response for a week. This is a complete scam! Be careful, guys!

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webtiger said:
I DO NOT recommend this service to anyone.

I purchased a residential proxy with a 50 GB limit for my social media work. However, when I tried to use it, I realized that the IP addresses were banned by Instagram, and their spam scores were extremely high. I emailed them to request a refund, and they asked me for proof. Even though I provided the evidence, I haven’t received any response for a week. This is a complete scam! Be careful, guys!

View attachment 430725
Click to expand...
Dear user, we have tested that the IP address you are using is accessible normally! Due to the weekend, the customer service staff did not reply to you in time. Please pay attention to your email and the customer service staff will provide you with help.
 
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