Let me explain it clearly. I sent 10 messages to Japa, and each time, the messages are either ignored, the tickets are closed, or I get a response like, "Thanks for using Japa, we’ll do what we can, but we can’t help you right now."
Here’s the issue: I spent $100,000 on followers with a 365-day guarantee. The service was supposed to provide guaranteed followers for a year. If I spent that money a month before the service was shut down, that money should probably be refunded to me, right? And here lies the first problem—there’s no way to recover it. I don’t know if you’ve noticed, but these panels are set up so that when you place an order with a delay (and I often place orders with delays), for example, ordering 100,000 followers to be delivered gradually each day, they immediately take the full amount upfront.
When the service stops working, they explain that the money is deducted daily for the service provided. No matter how many times I’ve tried to explain that if I requested a cancellation and it was canceled, I didn’t get a refund. The money never came back to me. Honestly, it feels like I’m talking to an idiot. But they’re not idiots—they act like this on purpose to scam us.
I’m tired of writing to them because I know this is just how it works. I believe that if there were a reliable provider who actually takes responsibility—even if they charged a bit more—I would move my entire budget to them. The way Japa handles support and scams loyal customers is simply absurd.