(Resolved)Dispute: @codercandy v. @GridPanel

[codercandy]

Proof that the transaction began on BHW: (Submit a link to a post or conversation showing that this issue began on BHW)

https://www.blackhatworld.com/seo/uk-usa-netherlands-germany-mobile-proxies-from-35-month-4g-5g-unlimited-dedicated-api-rotation-all-networks.1444703/
https://prnt.sc/yiBGIT59ip61

Proof the other party has been informed of this Dispute Resolution: (Submit a screenshot of you informing the other party here)

https://prnt.sc/yiBGIT59ip61

Proof of Contact: (Submit screenshots showing that you have tried every reasonable form of contact such as emails, Skype, support tickets, etc)
https://prnt.sc/34F27gUPbW0a

Proof of Transaction: (Proof that you purchased the product or service (i.e., a service agreement or an order receipt)
https://prnt.sc/RKbm9cI-GqEg
https://prnt.sc/MWgXTtV9AwXb

Summary of Dispute: (In roughly five sentences or less, concisely go over the issue)
I purchased a proxy service through GridPanel. I received an "error_55" error while performing the Proxy Reset process and reported the situation to GridPanel. We restrict proxies as part of our abuse prevention policy. (You can use 10 GB per day. You can't use more. Something like that.)

I requested that there was no such statement when ordering, that I was not informed about error_55, and that my problem be resolved.

Since they could not solve the problem, I demanded that I did not want to use the service, that there was no such statement (error_55), that I was not satisfied with the service provided and that my remaining days be refunded.

They demanded photos, videos, etc. that I was not abusing the service.

Because I am a social media service provider. I had purchased proxies to test them in areas such as likes and views. I sent a screenshot from the terminal.

They told me that this was abuse and that they would shut down my service if I went further on this issue.

Proofs:
Me: https://prnt.sc/LWiCjy-ekH4n
GridPanel : https://prnt.sc/eVBtWZD6CFY5
Me: https://prnt.sc/lQc_jT4Y_G6K
GridPanel : https://prnt.sc/F3QEwF6idkgA
Me: https://prnt.sc/WvP4mJWEt-Ns
GridPanel : https://prnt.sc/0IvEcIzDT1zJ
Me: https://prnt.sc/Goqg6za0bldb
GridPanel : No reply. (I sent another mail.)

Me: https://prnt.sc/uUbeTDMbi8Jd
GridPanel : https://prnt.sc/iXawSg1ABoRU (3 days have passed. They still say not to worry.)

Me: https://prnt.sc/90NwI2svlN-S
GridPanel: https://prnt.sc/NK2Y0PsfZ0EI
Me: https://prnt.sc/UzvNbCu1RCjx (The end of my patience.)

Me: https://prnt.sc/Jlb-vhpIKr_R
Me: https://prnt.sc/Q1HWFAtUyOaN
GridPanel: https://prnt.sc/x4y6oNStPRDF

Vs..

Last 2 Mail:
Me: https://prnt.sc/iFGhCrghDnyQ
GridPanel: https://prnt.sc/cqapsLq2JqAI
I am: https://prnt.sc/DbSSzgEVRewy

There is no conversation after that.

Evidence of the Issue: (Post screenshots or video evidence of the issues you encountered with the other party)
https://prnt.sc/o6mC_fUsxZz8
Proxy Reset Output: https://prnt.sc/BZMYaa9aIPh0

Everything is available in the above conversation recordings.

What you hope to achieve from this Dispute Resolution: (Specify whether you want a refund or an exchange)

They did not solve the problem for a long time. I couldn't use the proxy properly for 10 days, so I don't want to work with GridPanel anymore. I request a refund as I was unable to use the service due to a limitation that was hidden from me.

 

[BassTrackerBoats]

Dispute Request Approved​

Information For The Accused
@GridPanel, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Information For Everyone
Black Hat World staff members will not contact you outside of BHW at any point regarding your dispute. BHW staff members do not use Telegram, Skype, Discord, Whatsapp, etc under any circumstances. If someone contacts you on any of these third-party platforms claiming to be a staff member, block them immediately.

 

[GridPanel]

We would like to point out that this dispute does not meet the BHW requirements: there is no evidence that the transaction began on BHW.

The screenshot contains a message saying they've already posted the dispute - there are zero other interactions other than this (e.g. posts on a thread, sales questions or requests for a free trial).

On this basis, we do not believe this to be a valid dispute.

 

[BassTrackerBoats]

We would like to point out that this dispute does not meet the BHW requirements: there is no evidence that the transaction began on BHW.

The screenshot contains a message saying they've already posted the dispute - there are zero other interactions other than this (e.g. posts on a thread, sales questions or requests for a free trial).

On this basis, we do not believe this to be a valid dispute.

But did they buy from you?

 

[GridPanel]

But did they buy from you?

However, we are also open to provide our side of the argument as to the level of abuse that was incurred here which explains why they experienced disconnections.

 

[BassTrackerBoats]

Yes, and entered "google" as the answer to "How did you discover GridPanel?"

However, we are also open to provide our side of the argument as to the level of abuse that was incurred here which explains why they experienced disconnections.

I'd appreciate hearing that,

 

[codercandy]

Hi,

I saw your thread and bought it. Does it count as I didn't see you on BHW because I didn't comment on your thread?
Also, the reason why I marked it as google is to sign up quickly and get my work done.
This is the material you presented. It's not about my problem and the lack of service you provide.

 

[BassTrackerBoats]

Hi,

Also, the reason why I marked it as google is to sign up quickly and get my work done.

Actually lying to a seller to get services is not something we like to see around here.

 

[codercandy]

Actually lying to a seller to get services is not something we like to see around here.

I understand perfectly. It's a question that was asked when I registered and I clicked on what was in front of me. I'm sorry that I didn't think I would have such a situation.

 

[BassTrackerBoats]

I understand perfectly. It's a question that was asked when I registered and I clicked on what was in front of me. I'm sorry that I didn't think I would have such a situation.

This dispute is settled.

Go ly elsewhere.

 

[BassTrackerBoats]

Now the guy wants to commit fraud, it takes all kinds I guess:

https://gyazo.com/718b7621df54aaaeeba175eb5ffd0eb0

Dispute Summary​

The dispute has been resolved.

The dispute thread will remain live and is now open to commentary as rule 4 is no longer enforced in this thread.

Thread Open For Commentary​