Ebay Negative Feedback, any tricks to remove?

[kbomoney]

Ive been dropshipping amazon to ebay for many years. Over the years, people leaving negative feedback seems to get worse and worse. Any known ways of getting negative feedback removed. I dispute them with ebay not the never really remove any.
Most of the negatives are for the products, or complaining that its coming from amazon.
Thanks for any ideas
cheers

 

[andyframpton]

If the product is substandard then people will complain.
But also most people only ever leave a negative review hardly ever a good one.
You can talk to eBay but as you said if it’s a genuine review not much they can do about it.

 

[arenis]

eBay is generally strict about removing feedback but you can clearly state in your listings that items may be shipped from third-party suppliers like amazon cause i think this can help manage customer expectations and reduce and if you successfully resolve an issue just politely ask the customer to revise their feedback cause i think eBay allows sellers to request feedback revision under certain conditions. maybe you can use automated tools to send thank-you messages and reminders to leave positive feedback too

 

[Tia Pearson]

If the first evaluation you receive on eBay is a bad evaluation, you can try to communicate with the consumer, find out the reason why the buyer left a bad evaluation, and give a proper treatment plan to make the buyer as satisfied as possible, and then let the buyer delete the evaluation. If you encounter a malicious evaluation, which violates the rules of the platform, you can contact the staff to remove the evaluation.
It should be noted that in the business process, sellers should focus on improving the quality of goods and service level, as far as possible to reduce the appearance of bad reviews.

 

[kbomoney]

Thanks for the replies I think i will set up a system with my customer service team to really pamper the people that leave negative feedback and try to get them to revise. Maybe offer a $5 credit?

 

[sudoxdei]

I spoke with ebay rep last month and she mentioned that ebay recently reset their internal fb removal rules. It used to be bit easier before with reasons but now this became really hard.

 

[ShadowScavenger]

Ive been dropshipping amazon to ebay for many years. Over the years, people leaving negative feedback seems to get worse and worse. Any known ways of getting negative feedback removed. I dispute them with ebay not the never really remove any.
Most of the negatives are for the products, or complaining that its coming from amazon.
Thanks for any ideas
cheers

there is no way. only the buyer can remove it upon your request, but there are i think 3 requests per month only. and its buyer choice either he wants to remove it or not.

 

[TheCalfOfMyGrandma]

The only way is literally begging to the customer to remove it

 

[1959885]

Well, to sum it up: nope, there is no way