Jason,
I'm sure you don't want a negative comment in your service thread, but what am I to do?
I have contacted you and paid for a 2nd submission on Saturday last week. So that constitues 168 hours. You claim your service will be completed in 24 hours, so I have been more than patient.
I also note that your server crashed a couple of weeks ago and can appreciate that this can cause problems. However, your lack of communication is intolerable!
$10 means nothing to me, keep it if you must! But please have the common courtesy to respond to your clients. If you are encountering problems, let us know. If you tell me it's going to take a month to sort out these issues, then that is fine! I do understand the issues that service providers face, I am not a noob to this business and do not wish to be treated as such!
To make matters worse, 1) You seem like a stand up, decent guy, which is why it puzzles me that you have not had the decency to at least post something on your own thread.
2) Look a few posts above, a fellow member has taken my recommendation and is now using your service! How does that make me feel?
So please just let me know what is happening at your end and I will be happy! A simple explanation is all I require!
Cheers
James