HI,
We reply all support tickets and emails within 24 hours (mostly sooner). Currently we don't have any open support ticket or email to reply. The preferred way to contact us is through helpdesk because sometime emails land in the spam folder which could go unnoticed.
We have observed that numerous individuals mistakenly associate us with our competitors due to the similarities and identical names they employ. Please refer to this snapshot of recent PM I received:

Many of these competitor are dead and not replying their support tickets. So kindly pls make sure you are not associating us with our competitors.
Regarding Indexing, June was a very volatile month in which many sources claimed that google was rolling an update. The serp was very unstable due to which we also noticed variations in our rate.
For now the situation is back to normal and serp is stable. We tested many recent batches and can confirm that we are averaging around 70% indexing rate within 7 to 10 days.
Hope that helps.
We reply all support tickets and emails within 24 hours (mostly sooner). Currently we don't have any open support ticket or email to reply. The preferred way to contact us is through helpdesk because sometime emails land in the spam folder which could go unnoticed.
We have observed that numerous individuals mistakenly associate us with our competitors due to the similarities and identical names they employ. Please refer to this snapshot of recent PM I received:

Many of these competitor are dead and not replying their support tickets. So kindly pls make sure you are not associating us with our competitors.
Regarding Indexing, June was a very volatile month in which many sources claimed that google was rolling an update. The serp was very unstable due to which we also noticed variations in our rate.
For now the situation is back to normal and serp is stable. We tested many recent batches and can confirm that we are averaging around 70% indexing rate within 7 to 10 days.
Hope that helps.