Fighting my first PayPal dispute

[cyberdust]

Good luck OP.
I heard if they say "item not as described" as reason for dispute for digital products PayPal sides with the seller since they dont have quality control over the quality of the product.
If it was not as described it is harder and most likely the buyer wins in that case. You mention he used the first one right?
This means you might have a chance to win this.

 

[OpenSauce]

What do you mean refund them? Most of you guys clearly don't know how to play the PayPal game. Maybe I should be selling lessons It's also one of the million disputes that will come in the future, so better learn how to deal with them now.

 

[cyberdust]

What do you mean refund them? Most of you guys clearly don't know how to play the PayPal game. Maybe I should be selling lessons It's also one of the million disputes that will come in the future, so better learn how to deal with them now.

Care to share your input how OP can handle this one?

 

[OpenSauce]

Care to share your input how OP can handle this one?

First step would be calling PayPal on the phone, which is something 90% of people do not want to do. Then you explain how the buyer 'inconvenienced you' and depending on a representative they will explain what kind of documents they need to close the case in your favor. They do have internal rules on how cases are handled and it has nothing to do with who is right or wrong, as long as you upload the correct file. Sometimes it's as simple as creating a word document and writing down all the order details. You also get different call centers during different hours, I recommend calling during UK work hours for optimal experience. You sometimes also get a representative who doesn't want to help and says nothing can be done. This isn't true and you need to keep calling until you get someone willing to do the work. I've been selling on PayPal since 2016 and most cases get closed in my favor.

 

[indianmojojojo]

Quit PayPal. Its about time. It's not worth it and the sales doesn't get affected as the high ticket clients pay via bank transfers or crypto.

I prefer dealing with people who trust my word and a handshake the old school way. I go the extra mile for people who believe.

 

[HustleTong]

Paypal leans towards buyers for transactions related to digital products
Good luck with getting this resolved asap

 

[Project Limitless]

I've know people who not only lost their dispute but also their paypal account. They kinda flag your account once disputes start coming in.
Digital goods and SMM are always tricky. It's better to silently use paypal without letting them know for what service you're processing your payments. In case of disputes it's inevitable that they'll find out what you're selling and if it doesn't align with their policies they can shut you down.

 

[Deleted member 731332]

I always refund if a customer is belligerent, or threatens dispute. It’s better to save your money than lose it to chargeback fees. And you won’t have your account frozen, suspended, or terminated. It’s so much less stressful. Plus, if a customer says item isn’t as described you’ll almost always lose anyway.

That’s not a bad chargeback ratio. 1 out of 100 is very good and says you are providing a quality product. Great job.

 

[reddogred]

Thought I would just weigh in on this, just gather as much evidence as you can in your favour. If you have a policy for refunds as I see you are talking about an E-Book, you can state that once the person has paid and received the PDF then they have immediate access to the content and refunds are not possible.

I manage an SMM panel, with close to over $1 Million USD in sales all through PayPal over the course of 3-4 years. I have won EVERY single case against refund disputes, as I will write out a response to the dispute outlining everything: All conversations with the client, orders made by the client, refund policy of the website and in cases where they say it wasn't them who made the payment, evidence of the email they paid with and how it is linked to them. Even in cases proving that they have made orders to social profiles linked to them.

I see a lot of people here saying that they will side with the buyer, but in most cases you can provide a lot more evidence to the contrary of the refund request, its how well you can write the dispute response and also remaining polite and professional in doing so.

I saw also someone mentioned to phone PayPal, I can second that is also a great way to get the dispute resolved in your favour if you can explain your policy regarding the sale of your E-book and the immediate access to it once purchased. (If you don't have this as a policy already I would suggest doing so)

After a while of having a PayPal account they will not take the money from your account on hold when a dispute is made, but im unsure after how long this takes and think it entirely depends on your transaction volume and case history.

Best of luck to with your case and hope that you emerge victorious!

 

[MKSKS]

It's my first dispute from selling. Hence if it does goes wrong i will just refund all others in future but won't continue selling w paypal.

Also after a certain number of refunds they do the same thing.

By using platforms like Gumroad the paypal risk is reduced as Gumroad deals with your client disputes and holds your payment for some time before withdrawal.

There's a fee on these platforms but the payouts are final and your paypal is safe.

Another option is jvzoo where I have bought some digital products in past.

 

[AOT]

This one major disadvantage of PayPal. I have faced same issues in the past

 

[Hoboninja]

It’s an ebook, take the L and keep it moving. Birds gonna chirp , don’t mean you gotta stop and feed them more seeds.

 

[yalang]

From experience all I can tell you is PayPal mostly sides with the buyers, so do all you can in terms of sending over screenshots of everything you have with this guy and then just keep your fingers crossed. Good luck!

 

[Vani11a11]

Anyone know what happens if you reach like 3+ disputes in PayPal, but refund them each time? Doing some high risk stuff and got 2 so far out of 70+

 

[lexxstephen]

Anyone know what happens if you reach like 3+ disputes in PayPal, but refund them each time? Doing some high risk stuff and got 2 so far out of 70+

You got 70+ disputes in PayPal???

 

[Vani11a11]

You got 70+ disputes in PayPal???

2 disputes so far out of 70+ total payments is what I meant lmao. I just hope they don't freeze funds if 3+, i'm refunding them each time vs fighting it.

 

[Gants-P]

While your a clown, you should have used stripe payment system.

 

[Brolexis]

all the best my friend

 

[IchimaruGiN]

Good luck. That’s is why i never use paypal for nothing!

 

[Dopious]

By using platforms like Gumroad the paypal risk is reduced as Gumroad deals with your client disputes and holds your payment for some time before withdrawal.

I´m surprised that not more members use platforms like this to protect their own accounts, yes there is a % extra but well worth it. Just raise your prices those % and you are good.