Neurongram offers refunds within 3 days from the moment of payment. Each request is reviewed individually, and the review process takes 24-36 hours from the time of submission until the refund is processed.
To send a refund request, please create a ticket. The link to the support page is: https://neurongram.com/support
We may refuse a refund request for the following reasons:
a. The current account balance is less than the payment amount being requested for a refund.
b. Suspected fraud.
c. The request was created more than 3 days after the payment.
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