UPDATE:
I purchased Proxy Machine on June 22 and received this email With the download link.
"If you have any questions or comments please don't hesitate to contact us.
Thanks again,
Joe
Bodeezy.com"
The program would not install, so i sent an email describing my problem
in detail to both
[email protected] and
[email protected] .
For 5 days I waited I thought patiently with no response.
So at 4:16 pm June 25 i opened a dispute with paypal, instead of a claim.
PAYPAL STATES:
"By opening a dispute, you are communicating with the seller, not PayPal,
about this problem transaction. We will email you when your seller posts a
response in the Resolution Center."
At the time, i Believed in the people behind the product as i"ve read many of there posts so I felt no need to escalate to a claim.
Instead of
A. Providing me with the technical support needed or
B. Refunding me
At 7:42 pm same day I received this repsonse:
"Your seller has chosen to escalate this dispute to a PayPal claim. By
ending communication with you and escalating to a claim, the seller is
asking PayPal to investigate the case and decide the outcome. As part of
our investigation, PayPal reviewed any communication you may have had in
the Resolution Center.
Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund."
WOW!
Not what I expected from these guys.
They lost a lifetime customer and fan of there products.
I have Vista 64bit and this product would not install.
They responded to paypals email in less than 4 hours, but my email for
technical support received no response in over 5 days.
As a paying customer No one should have to chase u down!
Shame on u guys.